Tqa for Top Executives - Kku

Tqa for Top Executives - Kku

Thailand Quality Award-TQA 28 2549 MD, MBA, TQA Assessor (2003) 07/02/20 TQA, Queen Sirikit 1 / Quality Management / TQA = Thailand Quality Award PMQA = Public Service Sector Management Quality Award MBNQA = Malcolm Baldrige National Quality Award Business Criteria for Performance Excellence Education Criteria for Performance Excellence Health Care Criteria for Performance Excellence 07/02/20 TQA, Queen Sirikit 2 Public Sector Management Quality Award-PMQA

Longer term Strategic Plan 4 yr. Vision Mission Strategic Goal The Public Sector Developme nt Effectiveness Commissio Quality Efficiency n Organizational Performance Organization Profile, Environment Relationship and Challenges Internal Control 2. Strategic 5. Faculty/Staff Planning Focus 1. Leadership Blueprint for Change Redesign 7. Results 3. Student/ 6. Process Stakeholder Focus

Management Paradig m Shift Longer term Human Resourc e Plan (Compet ency Reduce cycle time Process Capacity 4. Measurement, Analysis and Knowledge Management Building 07/02/20 Knowled e- Sirikit ge TQA, Queen Manage govern ment MIS 3 PMQA/TQA (Focus on Results) (Non-prescriptive and adaptable)

(Integrated key education themes) (System perspective to 07/02/20 TQA, Queen Sirikit 4 Financial Perspective Objective Measures Customer Perspective Objective Measures Target Target Initiatives

Internal Process Perspective Initiatives Objective Measures Target Initiatives Vision and Strategy Learning and Objective Measures Growth Perspective Target Initiatives 07/02/20 TQA, Queen Sirikit 5 1. 2. 3.

4. / 5. 6. 7. 8. 9. 10. 11. 07/02/20 TQA, Queen Sirikit 1. 2. 3. 4. 5. 6. 7. 6 Strategic Leadership) (Execution Excellence) (Organization

al Learning) / / / (Get results be value 07/02/20 TQA, Queen Sirikit 7 Nonaligned Strategic work direction Random improveme Systematic alignment Movement toward alignment 07/02/20 TQA, Queen Sirikit 8

TQA Framework 7 11 P Organizational Profile 5. 2. Human Resource Focus Strategic Planning 1. 7. Leadership Business Results 3. 6. Customer &Market Focus Process Management

4. Measurement, Analysis and Knowledge Management 07/02/20 TQA, Queen Sirikit 9 7 19 P : P1 P2 5. 2. 5.1 2.1 5.2 2.2 5.3 7. 1. 7.1 1.1 7.2 1.2 7.3 7.4 3. 6. 7.5

3.1 3.2 6.1 7.6 6.2 4. 4.1 4.2 07/02/20 TQA, Queen Sirikit 10 P1 Organizational Profile A B Organizational Environment Organizational Relationship

07/02/20 TQA, Queen Sirikit 11 P2 Organizational Challenges A B C

07/02/20 TQA, Queen Sirikit 12 07/02/20 TQA, Queen Sirikit 13 1 (Leadership) 1.1 1.2 Organizational Leadership Governance & Social Responsibility

A C B A B / 07/02/20 TQA, Queen Sirikit 14 1.1 (Organizational Leadership) A (Senior Leadership Direction) 1

/ 07/02/20 TQA, Queen Sirikit 15 1.1 (Organizational Leadership) A (Senior Leadership Direction) 2 07/02/20

TQA, Queen Sirikit 16 1.1 (Organizational Leadership) B / 07/02/20 TQA, Queen Sirikit 17 1.2 A (Organizational Governance) 1

07/02/20 TQA, Queen Sirikit 18 1.2 A (Organizational Governance) 2 07/02/20

TQA, Queen Sirikit 19 1.2 B 1 B 2 07/02/20

TQA, Queen Sirikit 20 1.2 B (Ethical Behavior) C (Support of Key Communities) 07/02/20

TQA, Queen Sirikit 21 2 (Strategic Planning) 2.1 Strategy Development 2.2 Strategy Deployment A A B B /

07/02/20 TQA, Queen Sirikit 22 2.1 (Strategy Development) A Process) 1 (Strategy Development 07/02/20 TQA, Queen Sirikit

23 2.1 (Strategy Development) A (Strategy Development Process) 07/02/20 1

TQA, Queen Sirikit 24 2.1 (Strategy Development) B (Strategic Objectives) 1 07/02/20 TQA, Queen Sirikit 25 2.1 (Strategy Development) B (Strategic Objectives) 2

07/02/20 TQA, Queen Sirikit 26 2.2 (Strategy deployment) A (Action Plan Development and Deployment)

07/02/20 TQA, Queen Sirikit 27 2.2 (Strategy deployment) B (Performance Projection) 07/02/20

TQA, Queen Sirikit 28 3.1 (Customer & Market Knowledge) 3.2 3.1 Customer & Market Knowledge Customer Relationships & Satisfaction A 07/02/20

A TQA, Queen Sirikit B 29 3.1 (Customer & Market Knowledge) A (Customer and Market Knowledge) 07/02/20 TQA, Queen Sirikit

30 3.2 (Customer Relationships & Satisfaction) A (Customer Relationship Building) 07/02/20 TQA, Queen Sirikit

31 3.2 (Customer Relationships & Satisfaction) B (Customer Satisfaction Determination) 07/02/20

TQA, Queen Sirikit 32 4 (Measurement, Analysis and Knowledge Management) 4.1 4.2 Measurement and Analysis of Organizational Performance Information and Knowledge Management A 07/02/20 A B B

TQA, Queen Sirikit 33 4.1 (Measurement and Analysis of Organizational Performance) A (Performance Measurement) 07/02/20 TQA, Queen Sirikit

34 4.1 (Measurement and Analysis of Organizational Performance) B (Performance Analysis) 07/02/20 TQA, Queen Sirikit 35 1.1 (Organizational Leadership) B (Organizational Performance Review) 1

07/02/20 TQA, Queen Sirikit 36 4.2 (Information and Knowledge Management) A (Data and Information Availability) 07/02/20 TQA, Queen Sirikit 37

4.2 (Information and Knowledge Management) B (Organizational Knowledge) 07/02/20 TQA, Queen Sirikit 38 5 (Human Resource Focus) 5.1 Work System 5.2

Learning & Motivation 5.3 Well-Being & Satisfaction A A A B C 07/02/20

B TQA, Queen Sirikit B 39 5.1 (Work System) A (Organization and Management of Work) 07/02/20 TQA, Queen Sirikit

40 5.1 (Work System) B (Employee Performance Management System) 07/02/20 TQA, Queen Sirikit 41 5.1 (Work System) C ( Hiring and Career Progression)

07/02/20 TQA, Queen Sirikit 42 5.2 (Employee Learning and Motivation) A (Employee Education, Training and Development)

07/02/20 TQA, Queen Sirikit 43 5.2 (Employee Learning and Motivation)

B ( Motivation and Career Development ) 07/02/20 TQA, Queen Sirikit 44 5.3 (Employee Well-Being and Satisfaction) A (Work Environment)

07/02/20 TQA, Queen Sirikit 45 5.3 (Employee Well-Being and Satisfaction) B

(Employee Support and Satisfaction) 07/02/20 TQA, Queen Sirikit

46 6 (Process Management) 6.1 Value Creation Processes A 6.2 Support Processes A Support Processes Value Creation Processes

07/02/20 , , TQA, Queen Sirikit 47 6.1 (Value Creation Processes) A (Value Creation Processes) 07/02/20

TQA, Queen Sirikit 48 6.2 (Support Processes) A (Support Processes)

07/02/20 TQA, Queen Sirikit

49 7 (Business Results) 7.1 7.2 7.3 Customer Focused Result Financial and Market Results Product and Service Results 7.6

7.4 7.5 Human Resource Results Organizational Effectiveness Results Governance and Social Responsibility Results 07/02/20 TQA,

Queen Sirikit 50 Building Balanced Scorecard A set of Balance Scorecard to examine your organizations performance and improvement in key areas Student learning results Student- and stakeholder-focused results Budgetary, financial and market performance results Faculty and staff results Operational results Governance and social responsibility results 07/02/20 Financial Perspective Objective Measures Customer Perspective Objective Measures TQA, Queen Sirikit Target Target Initiatives Internal Process

Perspective Initiatives Objective Measures Target Initiatives Vision and Strategy Learning and Objective Measures Growth Perspective Target Initiatives Results Key area Level Trend Comparison 51 / Performance Excellence ModelMBNQA, TQA, PMQA (Process)

(Results) (Key area)/ (Approach) (Linkage) (Deployment) (Level) (Learning) (Trend) (Integration) (Comparison) 07/02/20 TQA, Queen Sirikit 52 7.6 7.5 P.1 P.2 A F 7.4 7.3 1.1 B

1.2 C D 7.2 2.1 C 2.2 D E 7.1 3.1 6.2 3.2 6.1 4.1 5.3 07/02/20 P.1 5.2 5.1 4.2 TQA, Queen Sirikit

53 7.6 P.1 7.5 1.1 A D 7.4 P. 2 P.2 1.2 A 7.3 B 7.2 2.1 C 2.2 7.1 3.1 6.2

3.2 6.1 4.1 5.3 07/02/20 5.2 5.1 4.2 TQA, Queen Sirikit 54 Self Assessment TQA Approach Understanding of Quality Management Concepts Step11 Step Define Define scopeof of scope assessment assessment Step22 Step Define Define Assessment Assessment Team Team Step33

Step Define Define assessment assessment plan plan Step10 10 Step Assessment Assessment and and improvement improvement ofthe theprocess process of Step99 Step Develop Develop actionplan plan action accordingto to according priority priority setting setting Step88 Step Analysis Analysis and and

setpriority priority set for for improvement improvement 07/02/20 Step44 Step Establish Establish Organization Organization Profile Profile Step55 Step Conduct Conduct self self assessment assessment Step77 Step Conduct Conduct self self assessment assessment Step66 Step Establish Establish category category

self self assessment assessment team team TQA,of Queen Sirikit Implementation action plan 55 Systematic Approaches (1) Reacting to Problems (2) Early Systematic Approaches Strategic and Operational Goals Strategic And Operational Goals (3) Aligned Approaches (4) Integrated Approaches Strategic and Operational Goals 07/02/20 TQA, Queen Sirikit Strategic and Operational Goals 56

Management is not just Q of Services Financial & Resource Customer Direction & Strategy ManagementManagement Quality of Services Human resource Info, K & Innovation & Products ManagementManagement Environmental Good Governance Health & Safety Management Management & Good Citizen CHANGE MANAGEMENT PERFORMANCE MANAGEMENT 07/02/20 TQA, Queen Sirikit 57 If you dont measure it, you dont really value it! If you dont measure it, you cant improve it! In Designing QM: 2 things that are essential! Sustainability Accountability 07/02/20 TQA, Queen Sirikit

58

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