Thailand Quality Award-TQA 28 2549 MD, MBA, TQA Assessor (2003) 07/02/20 TQA, Queen Sirikit 1 / Quality Management / TQA = Thailand Quality Award PMQA = Public Service Sector Management Quality Award MBNQA = Malcolm Baldrige National Quality Award Business Criteria for Performance Excellence Education Criteria for Performance Excellence Health Care Criteria for Performance Excellence 07/02/20 TQA, Queen Sirikit 2 Public Sector Management Quality Award-PMQA
Longer term Strategic Plan 4 yr. Vision Mission Strategic Goal The Public Sector Developme nt Effectiveness Commissio Quality Efficiency n Organizational Performance Organization Profile, Environment Relationship and Challenges Internal Control 2. Strategic 5. Faculty/Staff Planning Focus 1. Leadership Blueprint for Change Redesign 7. Results 3. Student/ 6. Process Stakeholder Focus
Management Paradig m Shift Longer term Human Resourc e Plan (Compet ency Reduce cycle time Process Capacity 4. Measurement, Analysis and Knowledge Management Building 07/02/20 Knowled e- Sirikit ge TQA, Queen Manage govern ment MIS 3 PMQA/TQA (Focus on Results) (Non-prescriptive and adaptable)
TQA, Queen Sirikit 48 6.2 (Support Processes) A (Support Processes)
07/02/20 TQA, Queen Sirikit
49 7 (Business Results) 7.1 7.2 7.3 Customer Focused Result Financial and Market Results Product and Service Results 7.6
7.4 7.5 Human Resource Results Organizational Effectiveness Results Governance and Social Responsibility Results 07/02/20 TQA,
Queen Sirikit 50 Building Balanced Scorecard A set of Balance Scorecard to examine your organizations performance and improvement in key areas Student learning results Student- and stakeholder-focused results Budgetary, financial and market performance results Faculty and staff results Operational results Governance and social responsibility results 07/02/20 Financial Perspective Objective Measures Customer Perspective Objective Measures TQA, Queen Sirikit Target Target Initiatives Internal Process
(Results) (Key area)/ (Approach) (Linkage) (Deployment) (Level) (Learning) (Trend) (Integration) (Comparison) 07/02/20 TQA, Queen Sirikit 52 7.6 7.5 P.1 P.2 A F 7.4 7.3 1.1 B
1.2 C D 7.2 2.1 C 2.2 D E 7.1 3.1 6.2 3.2 6.1 4.1 5.3 07/02/20 P.1 5.2 5.1 4.2 TQA, Queen Sirikit
53 7.6 P.1 7.5 1.1 A D 7.4 P. 2 P.2 1.2 A 7.3 B 7.2 2.1 C 2.2 7.1 3.1 6.2
3.2 6.1 4.1 5.3 07/02/20 5.2 5.1 4.2 TQA, Queen Sirikit 54 Self Assessment TQA Approach Understanding of Quality Management Concepts Step11 Step Define Define scopeof of scope assessment assessment Step22 Step Define Define Assessment Assessment Team Team Step33
Step Define Define assessment assessment plan plan Step10 10 Step Assessment Assessment and and improvement improvement ofthe theprocess process of Step99 Step Develop Develop actionplan plan action accordingto to according priority priority setting setting Step88 Step Analysis Analysis and and
self self assessment assessment team team TQA,of Queen Sirikit Implementation action plan 55 Systematic Approaches (1) Reacting to Problems (2) Early Systematic Approaches Strategic and Operational Goals Strategic And Operational Goals (3) Aligned Approaches (4) Integrated Approaches Strategic and Operational Goals 07/02/20 TQA, Queen Sirikit Strategic and Operational Goals 56
Management is not just Q of Services Financial & Resource Customer Direction & Strategy ManagementManagement Quality of Services Human resource Info, K & Innovation & Products ManagementManagement Environmental Good Governance Health & Safety Management Management & Good Citizen CHANGE MANAGEMENT PERFORMANCE MANAGEMENT 07/02/20 TQA, Queen Sirikit 57 If you dont measure it, you dont really value it! If you dont measure it, you cant improve it! In Designing QM: 2 things that are essential! Sustainability Accountability 07/02/20 TQA, Queen Sirikit
Times New Roman Wingdings Symbol Times Helvetica Azure Microsoft Equation 3.0 Microsoft Photo Editor 3.0 Photo Acid-Base Equilibrium Acids and Bases Slide 3 Slide 4 Slide 5 Conjugate acid-base pairs Slide 7 Slide 8 Strong and Weak Acids Slide 10...
Supervisor: Prof. Neil Bergmann. Dr. Wen Hu. Good afternoon, everyone, welcome to attend this seminar. My name's weitao, and I'm a PhD student from University of Queensland. Currently, I'm visiting UNSW. Today, I'm going to talk about my research about...
Post WWII Developments GA Studies Georgia after the War Immediately after WWII, Georgia remained a farming state The number of people living in rural areas remained approximately the same between 1920 & 1960 (2million) By 1990, the number of people...
Tax Base and Revenue Forecasting Tuan Minh Le Presented at Workshop on Public Finance Management in Bhutan Washington D.C., August 16-20 Purpose Tax Base and Revenue Forecasting Models Macro-based modeling Micro simulation Micro Simulation--Steps Micro Simulation--Steps Monthly tax receipts modeling...
, sin colapsar el timeline del usuario. "Más sutil, menos directo. De manera que no te molesta tanto el anuncio (…) que no parezca que te lo están vendiendo" "Nosotros queremos un contenido siempre nuevo, que vaya creándose (…) y...
E.g. 17% of Kenya's tourist earnings 'leaks away' from the Kenyan economy. Environmental; Positive. ... Know details about 1 sustainable tourism project in an LEDC. Assess its impact on the local community. Assess its impact on the environment.
Whole blood composed of two portions. 55% blood plasma . Liquid containing dissolved substances. 45% formed elements. Cells and cell fragments. Hematocrit: percentage of total blood volume occupied by red blood cells (99% of formed elements are red blood cells)
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