Disabilities Problem-Solving WEST NEIGHBOURHOOD HOUSE (TAMARA GRIFFITH) MAY 19, 2016 The FEPS (Financial Empowerment and Problem Solving) Program is generously funded by the Ontario Ministry of Community and Social Services and delivered in partnership with: These FEPS training materials and support documents created by West Neighbourhood House for the FEPS program.

In this Presentation Income Sources for Disabilities Identifying Disability Conversation Tools Cases Disability Income Sources Canada Pension Plan (CPP) Ontario Disability Support Program (ODSP) Disability Tax Credit Certificate (DTC)

RDSP Child Disability Benefit WITB Disability Supplement Disability Income Sources CPP Disability Forms at Service Canada: http://www.servicecanada.gc.ca/fi-if/index.jsp?app=prfl&frm=ISP1151&lang=eng No reason not to apply right asap Not many people receive the maximum amount but still valuable to apply

ODSP Income Support Forms at MCSS: http:// www.mcss.gov.on.ca/en/mcss/programs/social/odsp/income_support/IS_Applicatio n.aspx ODSP Prescribed Classes (do not need disability adjudication process): http:// www.mcss.gov.on.ca/en/mcss/programs/social/odsp/income_support/PrescribedCla sses.aspx For example, 65+ and not eligible for OAS Disability Income

Sources WITB Disability supplement Need to fill out DTC Certificate with a doctor May need to talk to doctor to walk through the form and explain it Disability Tax Credit Certificate A person with a severe and prolonged impairment in physical or mental functions could be eligible for the disability tax credit (DTC). Once they are eligible for the DTC, the disability amount could be claimed on the income tax and benefit return. Forms at CRA: http://www.cra-arc.gc.ca/E/pbg/tf/t2201/README.html Eligibility for DTC may reduce income tax and create eligibility for other supports, including:

RDSP WITB Disability support Child Disability support Disability amount on income tax return Identifying Disability How will you know if you are working with someone with a disability? Observation: You may pick up on certain cues, visible or otherwise, that lead you to think this person has a disability Self Identification: The participant will let you know, without being prompted Accompanied by a Worker: The participant has a support worker with

them due to their disability that has already been identified Through Inquiry: You may discover that they have a disability as a result of your intake process, by asking them about their personal biography and experiences that brought them to your FEPS session, or by discussing various tax benefits, for example Through Income Sources: The participant may be claiming disability-related income sources and you notice this while they are doing tax filing with you, for example Conversation Tools 1. Acknowledging Listening for important points, feeling, or values the participant has shared,

reflecting it back to them; Increase their awareness of their strengths 2. Asking Permission Seeking agreement to discuss a specific subject or observation. Is it okay if we talk about this issue? / May I tell you a bit about what I can see? 3. Holding Accountable Helping the participant to identify action steps towards their goal, then developing a plan to help them take ownership over the next steps: What are they going to do, with whom, by when, with what resources. 4. Holding The Focus

Helping the participant to focus on the tasks at hand for your session with them. Guiding the to stay on track when there are distractions. Conversation Tools 5. Intervening From time to time, it may be useful to interrupt the conversation or offer a wake up call to a limiting pattern: I want to point this out, this seems like something you need to leave at the door right now so we can move forward. Especially important if a participant is becoming agitated or vocal with a 3rd party, i.e. while on the phone trying to resolve an issue. Intervening stops escalation. 6. Powerful Questions

Open-ended questions that help the participant clarify their wants, choices, insights. Not yes/no answers but what, where, who, how, what else kinds of questions. Empowers the participant to think differently about their situation. 7. Powerful Requests A call to action including a specific action, time frame, and reason or benefit. The participant can accept, decline, or negotiate the request. Remember: Make NO Assumptions!! Case 1: Freddie and Jesse

Freddie, a married father of two, is sitting with you discussing debt management and you cant help but notice the odd behaviour of his 3 year old, Jesse. You suspect he may have a developmental disability. How would you proceed? Case 2: Debbie You are preparing an income tax return for Debbie, a single mother of 4 children. During your intake, you ask Debbie if any of her children have a disability and she replies no. You ask Debbie if she herself has a disability and she proceeds to stop, think, roll her eyes, scoff, and reply no.

How would you proceed? Case 3: Thomas Thomas has cerebral palsy. He can use his index finger and thumb on his right hand, but is unable to grasp objects with his left hand. He is currently on ODSP and has come to you to file 3 years of taxes and ask a few questions regarding CPP disability. He did not bring any tax slips for the years he needs to file as he has misplaced them. His speech is difficult to understand and he uses a wheelchair for mobility. He has some difficulty with short term memory and is hard of hearing. How would you ensure meaningful participation for Thomas in the FEPS

process? Case 4: Patrick and Camille Patrick, a single father to 5 year old Camille, is getting 2 years of income tax returns prepared by you but you cant help but notice Camilles odd behaviour while she is playing on the floor by your feet. You suspect that she may have a developmental disability. How would you proceed? Case 5: Kayla and Amir Kayla has come to you to file a 2015 income tax return for herself and

her husband, Amir. She is desperate to receive their refunds as the couple is experiencing financial hardship as a result of Amir suffering a severe workplace injury 3 weeks ago and Kayla having recently given birth to their third child. Amir has been working in Canada for 20 years and has never had employee benefits. How would you approach Kayla and Amirs situation?

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