Introduction to WebCT

Introduction to WebCT

NERCOMP Conference March 2003 Peter Segall Executive VP WebCT Copyright Statement Copyright WebCT, 2003. This work is the intellectual property of the author. Permission

is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author. Topics for Todays Discussion WebCT Company Strategy and Update

WebCT Product Strategy Discussion/Q&A Exclusive Focus on eLearning WebCTs Mission: We are dedicated to the core mission of our customers: Delivering a high-quality educational experience to a diverse population of students.

Bottom Line: Strategic Academic Advantage Standards Leadership Development Group WebCT Collaboration Areas IMS Accessibility

Digital Repositories Learning Design & Simple Sequencing Profiles Question & Test Interoperability Enterprise System integration Open Knowledge Initiative Modular and extensible development platform standards

ADL Co-Labs SCORM Learning Objects Academic Co-Lab JA-SIG - uPortal Portal integration

COLIS Library integration Digital Rights Management Hekate Web Services for Higher Education Internet2 - Shibboleth

Pilot Projects Learning Innovations Network Technology Partners Content Partners Learning Application Partners Technology Partners

Content Partners Learning Application Partners Customer Success Most Flexible Solutions

Most Flexible Solutions Address needs of diverse campus constituencies Accommodate any size or type of institution Meet needs at all stages of e-learning adoption Meeting Institutional Goals

Campus Edition Campus Edition Vista (Focus License) (Institution License) Piloting new elearning initiative Rapidly growing elearning program campus-wide

Implementing a state-of-the-art, strategic e-learning initiative Supporting a distance learning program Enhancing the

efficiency of their elearning deployment through integration Sharing services across a consortium, supporting multiple organizations and locations CE: More than 30 Major

Teaching and Learning Tools WebCT Campus Edition 4.0 Spring 2003 Release Course Design Wizards

Homepage Syllabus Content Modules Communication Tools

Browser Checker Integrated HTML Editor Enhanced SIS Integration Updated Look WebCT Vista The Premier Academic Enterprise System Support multiple entities in a single installation, with central administration, shared resources, and local branding and control

WebCT Vista The Premier Academic Enterprise System Support multiple entities in a single installation, with central administration, shared resources, and local branding and control Provide learning object and content management beyond course boundaries WebCT Vista The Premier

Academic Enterprise System Support multiple entities in a single installation, with central administration, shared resources, and local branding and control Provide learning object and content management beyond course boundaries Built on highly scalable enterprise-class technology The Premier

Academic Enterprise System WebCT Vista 2.0 Spring 2003 Release Significant course design enhancements for novice faculty Additional Components to Software Development Kit Grade-book E-Mail

SIS and Authentication integration framework already in place Vista 2.0 Highly Intuitive Interface WebCT Solutions 2003 and Beyond 1 major release each year per product

Commitment to continuous customer validated enhancements. Current areas of focus include:

Usability Integration Learning objects import and export Standards compliance One-step publishing Small form factor Continuous tool enhancements Best Customer Care

Best Customer Care 9 out of 10 customers are satisfied to extremely satisfied with: WebCT Software Technical Support Value Received Overall Experience with WebCT Superior Technical Support

Glowing customer reviews 99% conformance with SLAs Committed response times in writing Extensive support infrastructure for faculty and administrator development

Recent Comments to Support November 15, 2002 Carly, Kudos to you and the WebCT team for your bulldog efforts to track down trouble spots and FIX them. I have never had a software company react to problems the way you folks do: swiftly, efficiently, and courteously. Keep up the good work!" Doug Rowlett WebCT Administrator Houston Community College

November 1, 2002 "Stacey, Your response was excellent. Thank you very much for putting in the extratime to get the full answer. If more tech support teams of other software mfgs could provide this type of response, my job would be MUCH easier. Thanks again!!" Michael Chiles Systems Administrator University of San Diego Recent Comments to Support

October 31, 2002 "Heather, Thank you so much for your attention. As I say to the faculty, this responsiveness is what makes WebCT such a great product. It comes with an excellent support system." WebCT Administrator Wheaton College Wheaton, IL. October 25, 2002 "Gary,

Bless you and your staff for working overtime to fix this!!!!!!!!! Alleluia!!!!!!!!!!!!" Tessa Sharp Online Technical Support Drury University Recent Comments to Support October 24, 2002 Ron! Youre a genius. I love you and Im going to give you my first-born son!

Also if you want to give me your supervisors e-mail address. Ill write him and rave about you. Youve handled my problem all along with not just professionalism but with personality. Youve been so *nice* and *friendly* while working with me. Customer service everywhere these days has gone downhill. It was so nice to be treated like I was a *person* with a technical problem not like a *number* in a tech services queue. Thanks so much! Pegi Tehan Webmaster The Research Center on Computing & Society Southern CT State University

Why Partner with WebCT? e-Learning Leadership Most Flexible Solutions Best Customer Care

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