Creative Court Collections

E V I T A E CR R O F S N O I T C

E L C OL COURTS E C N E R E F N O C R E

2014 SUMM 1 CREATIVE COLLECTIONS FOR COURTS HON. PAULA ONEIL, PH.D (PASCO COUNTY, CLERK & COMPTROLLER) IMPORTANCE OF AUTOMATION FOR COLLECTIONS 2 CREATIVE COLLECTIONS FOR COURTS HON. BRENT THURMOND (WAKULLA COUNTY, CLERK & COMPTROLLER) WHAT WE SET OUT TO DO - CHANGING THE TONE CHALLENGES WITH BEING A CHANGE AGENT REACTION FROM JUDGMENT DEBTORS OUR SUCCESSES

3 CREATIVE COLLECTIONS FOR COURTS HON. JEFF SMITH (INDIAN RIVER COUNTY, CLERK & COMPTROLLER) WHAT TO CONSIDER WHEN CREATING AN IN-HOUSE COLLECTION PROGRAM GETTING JUDICIAL COOPERATION WORKING WITH LOCAL AGENCIES OFFICE HURDLES 4 CREATIVE COLLECTIONS FOR COURTS LOUIS TOMEO (PALM BEACH COUNTY, CRIMINAL COURT SERVICES DIRECTOR) OPERATION GREEN LIGHT GOAL TO COLLECT UNPAID FINES/FEES ON TRAFFIC CITATIONS THAT HAVE BEEN

REFERRED TO A COLLECTION AGENCY. ONE DAY EVENT WHERE CUSTOMERS CAN PAY THEIR CITATION, LATE FEES AND REINSTATE DL WITHOUT PAYING THE 40% COLLECTION AGENCY FEE. FULL PAYMENT ONLY ADVERTISING COLLECTION AGENCY PERSPECTIVE 5 CREATIVE COLLECTIONS FOR COURTS MARY KAY DITCH (LEE COUNTY, COURT SERVICES MANAGER) PAYMENT PLANS WORK WITH JUDICIARY TO ADDRESS VOLUMINOUS TOLL CASES

CONSOLIDATE TOLL CASES TO REDUCE ADMINISTRATION OF MULTIPLE PLANS WORK WITH TOLL AGENCY TO MODIFY CITATION AND NOTIFICATION CONTENT TOOLS FINE REDUCTION PROGRAM FOR TOLL CITATIONS RESEARCHING CREATION OF MOBILE WEBSITE TO FACILITATE PAYMENTS USING MOBILE DEVICE CREATING DISTINCT PORTFOLIO TYPES FOR TARGETED COLLECTION EFFORTS NEGOTIATING WITH THOSE WHO OWE NEGOTIATE PAYMENT PLANS WITH REDUCED FINES AS ALLOWED BY STATUTE 6 CREATIVE COLLECTIONS FOR COURTS KELLI LEIGHTON (MARTIN COUNTY, COLLECTIONS MANAGER)

DEVELOPMENT OF A WEEKLY TRAFFIC COURT TO IMPROVE COLLECTIONS TO INCREASE TRAFFIC COLLECTIONS AND MEET PERFORMANCE STANDARDS WORK WITH JUDICIARY TO CREATE WEEKLY TRAFFIC DOCKET PAYMENT PLANSMAKE THEM WORK FOR YOU PLAN FOR SUCCESS MAINTAINED 90% COMPLIANCE PREPARE PAYMENT PLAN PAY STATION

WHAT MAKES A WINNING PLAN? CONSTANT AND CONSISTENT FOLLOW-UP SUCCESS 7 CITRUS COUNTY Kathy Davis (Chief Deputy of Court Services) Pay online, not in line! 8 CREATIVE COLLECTIONS FOR COURTS

AUTOMATED CHECKING SYSTEM AND OTHER PAYMENT CONVENIENCES ACH AUTOMATIC WITHHOLDING AUTHORIZATION FORM SECURE NETWORK RENEGOTIATING PAYMENT PLANS EXTENDING THE DEFAULT PERIOD 9 CLAY COMPLIANCE PROGRAM WE OVERHAULED! May 13

June 13 Dec 13 Jan 14 - ongoing 11 01/01/13 01/01/13 03/31/13 03/31/13 Q1: Q1: 15.85% 15.85% Collected: Collected: $41,099 $41,099 Assessed: Assessed: $259,278 $259,278

12 01/01/14 01/01/14 03/31/14 03/31/14 Q1: Q1: 26.73% 26.73% Collected: Collected: $58,680 $58,680 Assessed: Assessed: $219,523 $219,523

Increase Increase of of 10.88% 10.88%