ADMINISTRATIVE COMMUNICATION Verbal and Nonverbal communication. Oral and Non-Verbal Communication. Verbal/ Oral Communication All forms of communication can be
categorized as either verbal or nonverbal. In turn, both verbal and nonverbal communication can be subdivided into either vocal or nonvocal. Much of the communication that takes place between people is verbal; that is, it is based on language. Verbal communication of the vocal
category includes spoken language. Nonvocal verbal communication involves written communication as well as communication that is transmitted through transmitted through sign language, finger spelling, Braille, or other similar alternatives to verbal language
Non-Verbal Communication: Messages without words. What you do speaks so loud that I cannot hear what you say. Ralph Waldo Emerson. Definition of non verbal communication. Nonverbal communication refers to body
movements or vocal variations that communicate without words. Messages expressed by other than linguistic means. (Adler& Towne, 228) What have you learned? Communication exists- there are other languages besides words that convey
messages. All nonverbal behaviour has communicative value. Nonverbal communication is primarily relational- it defines the relationship we want to have with others. Types of nonverbal communication. Non-verbal communication maybe divided
into three main areas: Kinesics Proxemics Para-linguistics Chronemics Haptics Kinesics Kinesics are the body movements we use
to communicate. Kinesic behaviours such as leaning or pressing your index finger to your lips to signal others to be quiet, can regulate conversation, illustrate verbal points, reduce anxiety and express emotion. Picture This!! Examples of Kinesics
Facial expressions- smiles, frowns, narrowed eyes transmitting emotions; Gestures- pointing fingers, shakes of the head; Movements- quick pacing up and down, finger drumming, leisurely strolling. The Different Signs of me
Proxemics This is the study of how people use space and distance. Different cultures have different rules about what distance to maintain. Examples of Proxemics Physical contact- shaking hands, clapping
on the back, transmitting greetings, insistence or friendship. Posture- standing straight and erect, lounging, leaning forward, transmitting alertness and care, self confidence, nervousness or ease. Positioning- keeping a respectful distance, looking over someone's shoulder, transmitting awareness of differing status, a close working relationship or relaxed
mutual trust. Are you in my space? Para- linguistics This involves vocal sounds other than words. It is how you say something rather than what the words mean. In our interactions with others vocal pitch
(highness or lowness of tone), speech rate (speed), volume (loudness) and rhythm (timing and emphasis) can express a variety of meanings. Para-linguistics continued. For example, you present a speech to your class and your speech is hesitant, your rate of speech is slow, and you repeatedly
use vocal interferences such as um, er, uh, and like, you know to fill some of the dead air. Your classmates may interpret this paralanguage as insecurity or limited knowledge of the subject matter. Chronemics This is the study of how people use and
perceive time. Time is of great significance in North American culture. In the United States, time equals money, so the focus is on adherence to deadlines, schedules, promptness, and alacrity when making points, all facets of monochronic time. Chronemics Continued From a monochronic time perspective,
arriving 10 minutes late to a job interview may convey a message to the employer that the applicant is unreliable and may cost the company valuable time. It is not unusual for business meetings in the United States and England to begin exactly at the scheduled time. Chronemics Continued
In many Latin American and Middle Eastern cultures the focus is on interpersonal relationships and a perception that everything has its own time. In this polychronic time orientation, schedules are not strictly observed and expectations about arrival and departure times are less rigid. Being 20 to 30 minutes late is acceptable because the
pace is more relaxed. Haptics Haptics involves touching behaviours. Touch can communicate a wide variety of messages. If you inadvertently bump into someone at work or school, you may apologize and feel a bit embarrassed because you did not intend to touch the
person and touch can imply intimacy. Advantages of Non-verbal Communication Repeating- instructions can be repeated by using non-verbal expressions, for example pointing is a on-verbal behaviour that social scientists call emblemsdeliberate non-verbal behaviours that have a precise meaning.
Substituting- emblems also replace a verbal message. Advantages continued Complementing- non- verbal behaviours that accompany and support spoken words. Accenting- Just as we use italics to highlight an idea in print, we use nonverbal devices to emphasize oral
messages. Pointing an accusing finger adds emphasis to criticism. Regulating- controlling the flow of verbal messages. Disadvantages of Non-verbal Communication Ambiguity- although non-verbal behaviour can be very revealing, it can have so many
possible meanings. Multiple channels- unlike the spoken word, nonverbal messages dont arrive in a sequential manner, instead, they bombard us simultaneously from a multitude of channels. Continuous- it is continuous and never ending. Disadvantages continued
Contradicting- the unconscious nature of nonverbal behaviour (smiles, frown, slumping shoulders) might convey contradicting messages. How to improve non-verbal communication To improve nonverbal communication, learn to manage stress
Learning how to manage stress in the heat of the moment is one of the most important things you can do to improve your nonverbal communication. Stress compromises your ability to communicate. When youre stressed out, youre more likely to misread other people, send off confusing or off-putting nonverbal signals, and lapse into unhealthy knee-jerk patterns of behavior.
Emotional Awareness In order to send accurate nonverbal cues, you need to be aware of your emotions and how they influence you. You also need to be able to recognize the emotions of others and the true feelings behind the cues they are sending. This is where emotional awareness comes in
Emotional awareness enables you to Accurately read other people, including the emotions theyre feeling and the unspoken messages theyre sending. Create trust in relationships by sending nonverbal signals that match up with your words.
Respond in ways that show others that you understand, notice, and care. Know if the relationship is meeting your emotional needs, giving you the option to either repair the relationship or move on. Lets recap! What is oral and written communication? Do you remember the types of oral and
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