An Introduction to Systems Thinking … a better way to make ...

An Introduction to Systems Thinking … a better way to make ...

Creating a System That Enables Great Practice across Childrens and Adult services. Owen Jones and Simon Pickthall Vanguard Cymru Welcome Purpose of the Session: To understand where to act on the barriers to great practice;

Some frameworks that may help. Understanding Your World What gets in the way of you doing what matters? What Matters What matters to citizens about how we work with them? What are the consequences of not

doing this? System or People..? Blockage Board What Problem Are We Trying to Solve?

What data and Knowledge do we need? What Actions Will We Take?

Short Term (Contingency) Solutions Long Term (Root Cause) Solutions

What Measures Will Tell Us If The Problem Is Being Solved? Who Will Take

Responsibility for Ensuring Action is Taken? Timescale s Gerry Egan Three Stage Model 1. Listen and understand the other person;

- Listen to hear, rather than to respond - Repeat back what you have heard 2. Help them explore the world with a different perspective; 3. Help them build a plan for action. Changing Thinking Rational

Coercive Normative Supporting Person Centred Practice in Your Teams Debrief Structures Fishbowl Hierarchy of Support Fishbowl

1. The team member/s who visited the person feedback on the case, without interruption by the rest of the team (max 10 mins). 2. The rest of the team then ask clarification questions (max 5 mins). 3. The rest of the team then discuss what they have heard, without interruption by the team members who undertook the visit (max 5 mins). 4. Whole team then build a plan of action together (max 10 mins).

Hierarchy of Support 1.Build on the persons own strengths, current and historical networks; 2.Use Community Resources; 3.Use Statutory or Commissioned Resources. Contact Details

[email protected] 07951 481878

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