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September 12-13, 2006Mohegan Sun Resort & CasinoUncasville, ConnecticutShowProgramWith Seminars byPromoted in Conjunction withOfficial Sponsor

Table ofContentsAnnouncing .theInternational LCT Show 2007Welcome LetterJanuary 28-30, 2007, Venetian Resort & Casino, Las VegasLCT Eastern Conference SponsorsLCT Eastern Conference ScheduleNetworking & Nightlife EventsSpecial ProgramsDon’t Miss TheseEducational Highlights! Niche Marketing via Casino Work Running Compliant Vehicles – Do YouKnow If Your Limos Are Safe? How To Draft a Corporate Contract Wage & Hour Workshop – How ToDraft A Legal Compensation Programfor Your Company Get Techno - Savvy: Case forBecoming a WiFi CompanyFeatured PresentationsFull Conference ProgramExhibit Floor Action/Coffee Breaks Human Resource Issues Today Minimizing Insurance Claims Throughan In-House Safety Program Attract the Best Employees via GreatEmployee IncentivesExhibit Hall Floor PlanList of Exhibitors Best Practices for Up-Selling Wedding& Prom Business Customer Service Training for YourFrontlineExhibitors Step-by-Step Guide to Your Own 2007Business/Marketing Plan Advertising on a Shoestring BudgetEvent Staff Consumer Buying & 2007 EconomicForecast – Hottest Marketson the Horizon State of the ChauffeuredTransportation Industry Airport Business Strategies24567891314171828 Sales Clinic – Small fleet How To Buy a Limousine/Valuations,Devaluations(Life Costing the Vehicle) Start-Up Boot Camp - EncorePresentation Sales Clinic – Large fleet Understanding Your Profits – What Isthe Bottom Line?International LCT Show, Jan 28-30, 20071

Welcome Back to theLCT Eastern ConferenceAs you are aware LCT, in conjunction with the NLA and NELA, is hosting thisevent for one fundamental reason — to help your businesses succeed. We aresensitive to the fact that the back-bone of the chauffeured transportation worldis made up of extremely busy, small business entrepreneurs with limited timeand tight budgets. We also understand that the “Big LCT Show” is across thecountry and a major investment for most of you. Conferences and shows are theabsolute best means for efficiently educating yourself on products designed tohelp you run stronger companies. They are also excellent for gleaning the latestinformation on best practices. Moreover, they are great for networking. So withall that, last year LCT decided it was time to bring the “mountain toMohammad” by hosting this Eastern Conference that gives you easy and affordable access to critical information. On a selfish note, LCT East makes it easy forus, too. We have 14 staff members at this event — all here to meet you andhear about how you run your business. This is the kind of networking WE needto enhance the pages of LCT. Plus for you, it is a chance to get your name in themagazine, so seek us out and talk to us!I first want to thank each and every one of you for coming here this week. Inreviewing the pre-registration roster, there are just so many old friends that thistruly feels like a homecoming for all of us at LCT. We are thrilled to be with youfor the next few days!In the meantime, our intent is to make you feel comfortable and welcomed. Itgoes without saying that we also want to be sure you leave the conference withexcellent take-home value so you feel good about investing your hard-earnedbusiness dollars with us. We think we hit the ball out of the park with our education program and we have many, many people like Rick Brown, president ofLa Costa Limousines and NLA’s educational chair, to thank. A round of applausealso goes to all of you who are speakers. It takes a very selfless person to wantto share best practices with colleagues and competitors. Our hats are off to you!A HUGE thank you goes to Ford Motor Co., who is our official conference sponsor for the second year in a row. Recognition must go to all other event sponsors including:FeatureCommonwealth Worldwide Chauffeured TransportationDav El Chauffeured Transportation NetworkEmpire Coach EnterprisesGT3 - Ground Travel Technology Team, Inc.Infinite InnovationsLimeLite Coach WorksUnified Livery ServicesWestwood Lincoln-MercuryGeneralAmerican Limos & TransportationLancer Insurance CompanyLeros Point to PointLimousine Management SystemsOverland LimousineRosedale Livery LimitedTrip TrackerWe also want to express our sincere gratitude to all of the exhibiting companies that put their trust in us at this event. Now please make them happy andgo buy from them!Last but certainly not least, thank you to our association supporters. The NewEngland Livery Association has been a great marketing partner and a superboard to plan with. Kudos to all of you at NELA! The National LimousineAssociation is to be commended for a job well done on speakers. To the stateand regional organizations such as LANJ that enthusiastically supported us bygiving us platform time to talk up this event at their meetings — we thank youand hope it brings you much success in promoting your local issues.Well, it’s show time now. Have a great time and make every minute count!OfficialFord Motor Co.Sara McLeanPremiereCarey International, Inc.TitleCelebrity Jet CharterLivery Coach Transportation Software23

Schedule-at-a-GlanceSponsorsMONDAY, SEPTEMBER 11TU5:00 pm–7:00 pmSponsor Tribute Reception at RainETUESDAY, SEPTEMBER 128:00 am–5:30 pm RegistrationWith Seminars byPromoted in Conjunction with9:00 am–5:00 pm Train the Trainer Chauffeuring Program (separate fee)9:00 am–11:00 am Coffee Break Sponsored byOfficial Sponsor9:30 am–10:50 am National Limousine Association/NELA Orientation &Keynote Speech: “All You Ever Wanted to Know AboutAir Force One and More”—By Howie Franklin,Retired Chief Steward of Air Force One11:00 am–12:20 pm Workshops, Set I12:30 pm–1:30 pm Luncheon on the Show FloorSponsored by12:30 pm–4:00 pm FREE! Exhibit Hall OpenSponsored by2:00 pm–4:00 pm Demo Theater on Show Floor4:10 pm–5:30 pm Workshops, Set IIPremier Sponsor5:30 pm–7:00 pm Ford’s “Cool Summer Nights” Networking ReceptionSponsored byTitle Sponsors8:00 pm– midnight “THE” Parties Night at Ultra 88Sponsored byWEDNESDAY, SEPTEMBER 13Feature Sponsors8:00 am–2:30 pm Registration8:30 am–10:30 am Coffee Break Sponsored by9:00 am–10:20 am Keynote Presentation: “The Magic of ExceptionalCustomer Service”—By Doug Lipp, Former head oftraining at Disney Studio’s Walt Disney UniversitySponsored by10:30 am–11:50 am Workshops, Set IGeneral Sponsors11:30 am–2:30 pm FREE ExhibitsSponsored by12:00 pm–1:00 pm Luncheon on the Show FloorSponsored by1:00 pm–2:30 pm Auto Care Clinic2:30 pm–5:30 pm Workshop, Set II— Limousine Business Start-Up BootCamp (Customized for owners in business less than 3years)45

Networking &NightlifeSponsor Tribute Reception atRainMonday, September 115:00 pm-7:00 pmRain RestaurantOpen to full show or one-dayregistrants and exhibitorsJoin us as we ring in the 2ndAnnual LCT Eastern Conference atRain. With cascading water and a soothing ambiance enhanced by Verdigrisbeaded curtains, softly hued fabrics, intimate table settings, and a plush lounge,Rain offers an unbeatable setting and superior service.Ford’s “Cool Summer Nights”Networking ReceptionTuesday, September 125:30 pm–7:00 pmPoolside Terrace, 3rd FloorOpen to full show or one-day registrantsand exhibitors.Get on the elevator and press 3. As the doorsopen, prepare to be treated to one of themost fabulous pool solariums in the country,complete with outside deck and built-in bar.This is the spot where you get to relax, mingle, and enjoy fabulous refreshments while watching the New England summersunset to cool sounds of easy rock playing in the background. What a way towind up a busy conference day!Sponsored by:“THE” Parties Night at Ultra 88Tuesday, September 128:00 pm-MidnightOpen to full show or one-dayregistrants and exhibitorsCan’t get enough networking? Well,we’ve got you covered! “THE” PartiesNight is a smorgasbord of entertainment for every palate.Special Programs1. Train the Trainer Chauffeuring ProgramPresented by: Scott MezgerTuesday, September 12 9:00 am–5:00 pm Abenaki Room(Separate fee includes lunch, study materials, 2-day exhibit hall pass,and a certificate of completion)Do you have a lead chauffeur who has the potential to train all of your newhires? Our comprehensive school can help get them to that point. This allday school covers the basics to advance-level chauffeur training. It includesan overview of etiquette, defensive driving, and customer service dos anddon’ts.The program will also include instruction on training and managing practices. It is an excellent program for operators who drive their own vehiclesas well. In the morning, we offer an in-depth understanding of the threemost critical chauffeur attributes. In the afternoon, they’ll learn how toinstruct and lead a chauffeur team. The program will end with a test andtheir Certificate of Completion!Part 1 – Overview of Advanced Chauffeuring Techniques(designed for the lead driver or staff instructor)Part 2 – How to Train Drivers & Administer Your Own In-HouseTraining CoursePart 3 – Test (includes certificate of completion)2. Limousine Business Start-Up Boot CampWednesday, September 13 2:30 pm–5:30 pm Paugussett Room(Customized for operators in business less than 3 years)3. National Limousine Association/New England LiveryAssociation’s Show OrientationTuesday, September 12 9:30 am–10:50 amNever been to an LCT Show or Conference, or just need a warm up?Welcome to our opening day familiarization program followed by a keynotepresentation. Our hosts on the NLA board of directors along with the directors of NELA and LCT Magazine staff will be there to ensure that you arecomfortable and learn exactly how to make your conference experience payoff in spades.Sponsored by:67

Keynote Speakers“All You Ever Wanted to Know About Air ForceOne and More”Presented by: Howie Franklin, Chief Steward onAir Force OneTuesday, September 12 9:30 am–10:50 amCabaret TheaterHowie Franklin’s presentation begins with a humorous sideabout him being the only Air Force One flight attendant to work for five presidentswithout getting fired. He then transitions into why he joined the Air Force versusgetting drafted into the U.S. Army. These introductory remarks are both informational and humorous. He follows this with “North Carolina Now,” a television feature of himself, which is a great visual aid and introduction to his story. Finally, hefinishes his presentation with an in-depth description of Air Force One from stemto stern, upper and lower deck. During this time he shares his personal experiences behind the scenes dealing with the five presidents, their first ladies and staffs,presidential guests, secret service, press, and crew. Howie Franklin is the onlyFlight Steward who worked for five U.S. presidents: Ford, Carter, Reagan, Bush,and Clinton. With over 300 stories to tell of working around presidents, first ladies,vice presidents, cabinet secretaries, VIP guests and U.S. press corps, he hasenough “behind the scenes” information to hold the attention of any audience.Franklin ended up spending 29 years in the Air Force, reaching the rank of ChiefMaster Sergeant and 24 years at Andrews Air Force Base in Special MissionsOperations, including his 18 years on Air Force One. In addition to his experiencewith five presidents, Franklin flew exclusively with Henry Kissinger, Secretary ofState, on shuttle diplomacy missions during the Nixon and Ford Administrations.“The Magic of Exceptional Customer Service”Presented by: Doug Lipp, former head of training atDisney Studio’s Walt Disney University Wednesday,September 13 9:00 am–10:20 amCabaret TheaterSponsored byLipp’s Walt Disney University training experience providesfascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes, and behaviors contribute to exceptional performance to build, win, and keep market share. He includes an overviewof his R.A.P.S. active listening model and his well-known “Life as Tigger” story.Doug Lipp, an internationally acclaimed expert on customer service, leadership,and diversity, motivates and challenges audiences around the world as a consultant and speaker. Doug has spent over 25 years working from the front linesto the boardrooms of corporations around the world. Formerly the head oftraining at Disney Studio’s Walt Disney University, he provided the well-known“Traditions” orientation program and other leadership courses. Join him as hetakes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney’s success and how it has overcome spectacularchallenges.8Daily ScheduleDAY 1: Workshop DescriptionsWorkshops, Set I (concurrent sessions, choose one)Tuesday, September 12 11:00 am–12:20 pm1) Today’s Regulation & Enforcement Issues–Penobscot RoomModerated by: Larry White, Past President, NELAPanelists: Barry Lefkowitz, Brian F. Cristy, Terrence E. Mercer, Barbara Z.Monohan, Ken Gambardella, Victor DizengoffPanelists will include representatives from federal and local regulatory agenciesThis must-attend session will delve into our industry’s most pressing regulatoryissues afflicting our businesses right now. You will hear direct from the sourceson what is fact and what is fiction on federal and state DOT rules as well aswhat is happening with taxation issues and permit concerns.2) Secrets of the Stars: Panel of LCT Operator of the Year WinnersPaugussett RoomModerated by: Jeff Greene, Greene Classic LimousinesPanelists: Gary Bauer, Bauer’s Limousine & Transportation ServiceJim Moseley, James Limousine ServiceStephen Qua, Company Car and LimousineEric Weiner, All Occasion Transportation, Inc.To win this coveted award an operator must demonstrate excellence in customer relations, staff training, vehicle safety, innovative services, and industryinvolvement. Come with your how-to questions in hand for this Q&A session.Tap into the mindset of some of the best-run small, medium, and