Transcription

vSallie Mae’s Response to SUNY at Fredonia’sRequest for InformationApril 6, 2018

April 6, 2018Mark ZaffalonFinancial Aid AdvisorSUNY at Fredonia280 Central AveFredonia NY 14063Dear Mark:Thank you for the opportunity to respond to your request for information. On behalf of Sallie Mae, I ampleased to share with you how the Sallie Mae Smart Option Student Loan for Undergraduate Students,Sallie Mae Parent LoanSM, and our new graduate product suite can provide your students and theirfamilies with choice, flexibility, competitive pricing, and opportunities to save money. Borrowers will benefit from a choice of repayment options and types of interest rates, noorigination or disbursement fees, and an interest rate reduction through auto debit*. Our exclusive, new Study StarterSM benefit is available to Smart Option Student Loan borrowersfor loans that first disburse between May 8, 2017 and June 30, 2018.* With the Study Starterbenefit, students can jump-start their studies with a choice of up to 120 free minutes of live onlinehelp from Chegg TutorsTM or free access to Chegg Study with guided Textbook Solutions.* Borrowers will also have access to a wide array of financial literacy resources to help them withtheir financial wellness, including a quarterly report from Sallie Mae with their FICO Score, thetwo key factors impacting the score, and explanations that will help improve their understandingof the score.*New! Our enhanced application process will ask borrowers a few simple questions, guiding applicants tothe loan that’s right for them.Coming soon in Academic Year 2018-2019 – Faster Funds. We will disburse loan funds to schools up tofour days faster to help students and schools access loan funds when they are needed while maintainingcompliance with HEOA.We believe in helping students borrow responsibly. We encourage students and families to first usesavings, grants, scholarships, and federal and state student loans to pay for college. Students andfamilies should evaluate all anticipated monthly loan payments, and how much the student expects toearn in the future, before considering a private student loan.Helping students achieve their education goals has been our mission for more than 40 years. We lookforward to continuing this commitment with your students in the 2018/19 academic year. Let me know ifyou have any questions regarding this proposal and how your students and families can benefit from aSallie Mae private loan.Respectfully submitted,Melony OhalekDirector of Business DevelopmentSallie [email protected]*Please refer to the disclosures section for additional information.1SallieMae.com 844-8-ASSIST (schools) 877-279-7172 (applicants) 800-472-5543 (borrowers)

Lender Contact InformationLender Name:Sallie Mae Bank Borrower Contact:Applicants can contact us toll-free at 877-279-7172 from 8 a.m. to 9 p.m. ET, Monday through Thursday,and 8 a.m. to 8 p.m. ET on Friday. During peak, applicants can call us on Saturdays from 9 a.m. to 6 p.m.ET.Borrowers with servicing inquiries can contact us toll-free at 800-4SALLIE (800-472-5543) from 8 a.m. to9 p.m. ET, Monday through Thursday, 8 a.m. to 8 p.m. ET on Friday, and Saturdays from 9 a.m. to 6 p.m.ET.Military borrowers can call us toll-free at 855-534-2668. Our military customer service team providesservice members with information they may need about managing private student loans, including optionsfor making or deferring student loan payments, while on active military service or during deployment.Military benefits specialists are available 8 a.m. to 9 p.m. ET Monday through Thursday, 8 a.m. to 8 p.m.ET on Friday, and 9 a.m. to 6 p.m. Saturday.School Contact:You can contact Sallie Mae's School AssistSM team at 844-8-ASSIST or 302-451-4912 Monday throughFriday from 8 a.m. to 8 p.m. ET. The School Assist team is familiar with your school’s process and canhelp you with the following types of information: Sallie Mae private loan originations or questions about any Sallie Mae-serviced loan Account-level specifics, including three-way calls with the borrower and school on the line Private loan certification and disbursement processing Enrollment updates and forms processing OpenNet support Password resetsOrigination information can be obtained at any time via OpenNet.SallieMae.com.2SallieMae.com 844-8-ASSIST (schools) 877-279-7172 (applicants) 800-472-5543 (borrowers)

Service1.Is service a high priority to you as a lender?Yes. Our philosophy is simple: To treat your students and families the waywe want our own families to be treated.To support this philosophy, we survey our customers regularly for feedbackon their customer service experience. The results of these surveys have adirect impact on the services we provide to your students and families.Customer feedback has resulted inSallie Mae is accredited bythe Better BusinessBureau (BBB) andachieved the highestpossible rating, an A , forour customer servicepractices. 100% U.S.-based student loan customer service An online payment site that gives borrowers 24/7 secure access totheir Sallie Mae-serviced loans. This site is fully responsive, so borrowers can access theirinformation on a smart phone, tablet, or laptop. Borrowers can use this tool to access up-to-dateloan information as well as schedule, view, and delete pending payments. An online resource, Managing Your Loans, which was developed to help customers effectivelymanage and understand their loans and loan payments, and know what to do if difficulties arise Enhanced borrower communications that include an annual snapshot summary letter during inschool periods, enhanced entering into repayment communications designed to help borrowerstransition into their repayment period successfully, and simplified billing statements New auto debit functionality that allows customers to enroll with a designated amount greater thantheir minimum monthly payment, to pay down loans fasterWe continue to look to our customers for feedback to help us support our customer service philosophy.As part of our new customer service operations initiative, we will be making more enhancements to ourcustomers’ service experience. We look forward to sharing these enhancements with you, your students,and their families.2.Do you service you own loans? If not, who services your loans?Yes. Sallie Mae services Sallie Mae-originated loans.3.Do you hold or sell loans after origination? If held, for how long? If sold, at whatpoint after origination?We currently do not sell loans in good standing. We do sell Smart Option Student Loans that are in adefaulted status. These defaulted loans are sold to debt purchasers who undergo a rigorous duediligence process prior to the sale.4.Do you have a 24/7 service option for both borrowers in school and in repayment? Ifnot, what is the availability to borrowers?Yes. Applicants can contact us toll-free at 877-279-7172 from 8 a.m. to 9 p.m. ET, Monday throughThursday, and 8 a.m. to 8 p.m. ET on Friday. During peak, applicants can call us on Saturdays from 9a.m. to 6 p.m. ET.3SallieMae.com 844-8-ASSIST (schools) 877-279-7172 (applicants) 800-472-5543 (borrowers)

Borrowers with servicing inquiries can contact us toll-free at 800-472-5543 from 8 a.m. to 9 p.m. ET,Monday through Thursday, 8 a.m. to 8 p.m. ET on Friday, and from 9 a.m. to 6 p.m. ET on Saturday.Outside of our call center hours, borrowers may use our online loan management tool.Online Loan ManagementOur online loan management tool (available at SallieMae.com) gives borrowers 24/7 secure, onlineaccess to their Sallie Mae-serviced loans. This site is fully responsive, so borrowers can access theirinformation on a smart phone, tablet, or laptop. Borrowers can use this tool to: Make one payment across multiple loans or pay each loan individually Save up to 10 bank accounts for future use Access up-to-date loan information Enroll in and discontinue automatic debit payments Make additional payments on accounts already enrolled in automatic debit Elect to pay more than current amount due for auto debit with our Designated Amount feature topay down loans faster Modify automatic debit bank account information View loans individually Update contact information View transactions that have been posted to their account Search for transactions on an account Link directly to the Media Center to print tax and monthly billing statements and to access SallieMae correspondence history for up to 12 months Pay more than the current amount due on higher interest rate loans View online payment history Schedule, view, and delete pending payments Pay off loan Borrowers can schedule future payments for up to 89 days from the current date Link directly to Sallie Mae’s Frequently Asked Questions about online loan management View their FICO Score and key factors affecting their score, which are updated quarterly5.Do you have an assigned customer service representative to each school or region?If so, please provide this contact individual and phone number.Yes. Your Sallie Mae representative, Melony Ohalek, will serve as your dedicated point of contact.She will work closely with the team of School Assist experts that is familiar with your school's process andwill be available to answer day-to-day questions from members of your financial aid staff. Melony can bereached at 330-398-1580 or by email at [email protected] School Assist can be reachedat 844-8-ASSIST or 302-451-4912.4SallieMae.com 844-8-ASSIST (schools) 877-279-7172 (applicants) 800-472-5543 (borrowers)

6.Are you an ELM member?Yes. We are ELM’s largest member and support the ELM loan delivery and disbursement process for AY2018/19.7.Do you offer debt management counseling? If so, at what telephone number and/orwebsite can borrowers access this benefit? Website address:Yes. Long before college, Sallie Mae promotes financial literacy by helping families save through FDICInsured banking products, such as high-yield savings accounts and CDs . Deposit products are offeredthrough Sallie Mae Bank, Member FDIC. We offer information on savings strategies for college to parentson SallieMae.com.When families are ready to start planning to pay for college, we advise them to follow our“1-2-3 approach”:1. Start with money you won’t have to pay back. Supplement your college savings and incomeby maximizing scholarships, grants, and work-study.2. Explore federal student loans. Apply by completing the Free Application for Federal StudentAid.3. Consider a responsible private student loan. Fill the gap between your available resourcesand the cost of a college education.Through our marketing of the Smart Option Student Loan (including a quarterly FICO Score* for free),we further promote financial literacy by helping students understand the benefits of in-school payments,shorter repayment terms, and building credit histories.Financial Literacy Tools and ResourcesYou and your students and their families can access our financial literacy tools on Salliemae.com,presentations, print materials, and videos. To further help students become credit-wise, Smart OptionStudent Loans offer customers quarterly FICO Scores for free, as well as explanations of the majorfactors in their scores.*Online ResourcesThe College Planning section on SallieMae.com provides college planning information and guidance tostudents and families with a full suite of free, innovative, and interactive tools and resources. Toolsinclude Scholarship Search, which features 5 million college scholarships worth up to 24 billion, theCollege Planning CalculatorSM, which lets families create a plan to save and pay for college, the StudentLoan Payment Estimator,* the Accrued Interest Calculator,* and more. All are available onSallieMae.com/CollegePlanningToolbox.New online resources for graduate students.The Graduate School Information section onSallieMae.com provides helpful material for prospective and current students on graduate school-focusedtopics. The section includes information to help students prepare for graduate school, including how topay for it, how to determine what the return on investment will be, and how to decide on part-time or fulltime attendance. It also offers guidance on finding scholarships and grants, getting financial aid,understanding student loans, and explains the difference between consolidating and refinancing. Learnmore at SallieMae.com/graduatestudentinfo.*Please refer to the disclosures section for additional information.5SallieMae.com 844-8-ASSIST (schools) 877-279-7172 (applicants) 800-472-5543 (borrowers)

Presentations and Print/PDF PiecesThe following materials and presentations can help students and their families make smart financialdecisions and provide the basics of college financing options. Understanding Credit (Print and SallieMae.com/FICO) Five Steps to Save, Plan, and Pay for College (Presentation) Understanding Gap Financing Options (Presentation) Responsible Education Funding and Repayment Strategies (Presentation/Entrance CounselingSession) Financial Planning Worksheet - My Monthly Budget (PDF) Majoring in Money and Banking 101 (PDF)Your Sallie Mae sales representative, Melony Ohalek, can order any of the above pieces or provide moreinformation.ResearchAs part of our commitment to financial literacy, we also survey families about their experiences withsaving, planning, and paying for college. The results of these national studies, How America Saves forCollege and How America Pays for College, provide a useful, insightful snapshot for families, schools,and public policy lieMae.com/HowAmericaPaysForCollegeNew this year, How America Pays for Graduate School, provides insights into howstudents make the decision to get a degree, choose a program, and pay for graduateschool. View the full report and infographic at SallieMae.com/HowAmericaPaysGrad*Please refer to the disclo