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SAP Quality Management in SAP S/4HANA Cloud and SAP S/4HANAProduct Management SAP QM, SAP SENovember 2018

DisclaimerThe information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other serviceor subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any relateddocument, or to develop or release any functionality mentioned therein.This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions andfunctionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in thispresentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAPassumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or grossnegligence.All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially fromexpectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,and they should not be relied upon in making purchasing decisions. 2018 SAP SE or an SAP affiliate company. All rights reserved.2

AgendaSAP Quality Management in SAP S/4HANA Cloud and SAP S/4HANA-Overview-Current Status-Miscellaneous 2018 SAP SE or an SAP affiliate company. All rights reserved.3

Overview

SAP S/4HANACloud and On-Premise Delivery Schedule*)TodaySAPS/4HANA1709SAPS/4HANACloud 1711SAPS/4HANACloud 1802SAPS/4HANACloud 1805SAPS/4HANACloud 1808SAPS/4HANA1809SAPS/4HANACloud 1811SAPS/4HANACloud 1902Quarterly innovation cycleAnnual innovation cycleContinuous innovation*) This is the current state of planning and may be changed by SAP at any time 2018 SAP SE or an SAP affiliate company. All rights reserved.5

Quality Management in SAP S/4HANABrief Overview Closed loop inspection planning incl. FMEA(Failure Mode and Effects Analysis) andcontrol planStability studyMaster data and change managementSupplier management Inspection plans e.g. for goods receiptInspection planning within routingsand master recipes for productionPlanning of procurement controlPlanning of delivery controlDynamic modification of inspection scope Plan and performTest Equipmentcalibration inspectionsManagementfor test equipment QualityPlanningProductDevelopment QualityInspectionQuality Managementin SAP S/4HANA ComplaintManagementAutomatic creation of inspection lotsResults and defect recordingUsage decision and release of stockStatistical process control (SPC)Sample managementAPIs for integration of complex measuring systems AuditManagement DocumentManagementPlan, perform, and monitor auditssuch as supplier, system,product, and process auditsAnalytics 2018 SAP SE or an SAP affiliate company. All rights reserved.Manage supplier, customer, and internalcomplaintsCapture quality costsRecord defects Manage quality relevant documents by usingSAP S/4HANA Document Management (DMS)Evaluate data from qualityinspections, qualitynotifications, and audits6

Quality Management in SAP S/4HANA CloudBrief Overview Inspection plans e.g. for goods receiptInspection planning within routingsand master recipes for productionPlanning of procurement controlPlanning of delivery controlDynamic modification of inspection scope Master data managementProductDevelopmentPreconfigured core processes within QualityManagement Quality Management in Procurement Quality Management in Discrete Manufacturing Quality Management in Stock Handling Quality Management in Sales Quality Management for Complaints from Customers Quality Management for Complaints Against Suppliers Quality Management of Internal Problems Nonconformance Management SAP Fiori Analytical Apps for Quality ManagementAutomatic creation of inspection lots Results and defect recording Usage decision and releases of stock Statistical process control (SPC)QualityPlanningQualityInspectionQuality Managementin SAP S/4HANACloudComplaintManagement Manage supplier, customer, and internalcomplaintsRecord defectsAPIs for recording defectsDocumentManagementAnalytics Evaluate data from qualityinspections and defects Manage quality relevant documents by usingSAP S/4HANA Document Management (DMS)for different objects in QMScope differs from SAP S/4HANA to SAP S/4HANA Cloud. See Feature Scope Description for details. 2018 SAP SE or an SAP affiliate company. All rights reserved.7

Fiori Apps in QM at a d 1811SAPS/4HANA1709SAPS/4HANA1809SAPS/4HANACloud 1811Fiori AppTypeXRecord Results for Inspection PointsFiori App-XXXXManage Control ChartsAnalytics-XXXXXProcess Quality TasksFiori App-XXObject PageXXXManage Quality Info Records in ProcurementFiori App--XMaster Inspection CharacteristicObject PageXXXInspection Lot AnalyticsAnalytics-XXSampleObject PageXX-Inspection Lot Detailed AnalyticsAnalytics-XXQuality Info Record for Procurement Object PageXXXCharacteristic AnalyticsAnalytics-XXSampling ProcedureObject PageXXXCharacteristic Detailed AnalyticsAnalytics-XXInspection PointObject PageXXXManage Incoming CertificatesFiori App--XManage Inspection LotsFiori AppXXXManage Quality TasksAnalytics-XXManage Usage DecisionFiori AppXXXRecord Inspection Results in Table FormFiori App--XQuality Engineer OverviewOverview PageXXXNonconformance AnalyticsAnalytics--XQuality Technician OverviewOverview PageXXXNonconformance Detailed AnalyticsAnalytics--XResults HistoryAnalyticsXXXManage DefectsAnalytics--XManage Quality LevelFiori App-XXAnalyze Quality LevelsAnalytics-XXRecord DefectFiori App-XXProcess DefectsFiori App-XXQuick Create Defect (Co-Pilot)Fiori App--XFiori AppTypeRecord Inspection ResultsFiori AppXXInspection LotObject PageXInspection OperationObject PageInspection Method8 2018 SAP SE or an SAP affiliate company. All rights reserved.*) Scope differs from S/4HANA to S/4HANA Cloud. See Feature Scope Description for details.

Cards for Overview Pages in QM at a Glance*)Cards for the Quality d 1811Inspection Lots without Inspection PlanXXXInspection Lots without Usage DecisionXXXInspection Lots ready for Usage DecisionXXXTop Defective Codes--XTop Defective Materials--XInspection Lots with Defects--XInspection Severity for next Inspection Stage-XXQuality Levels for Inspection Lots-XXQuality Levels for Characteristics-XXViolated Inspection Limits-XXQ-Info Records with Exceptions-XXOpen Quality Tasks By Planned End-XXOpen Quality Tasks By Processor Assignment-XXInspection Lots without Inspection PlanXXXInspection Lots with Open Results RecordingXXXInspection Lots with Open Results for Insp. Points-XXMy Tasks-XXCards for the Quality Technician9 2018 SAP SE or an SAP affiliate company. All rights reserved.*) Scope differs from S/4HANA to S/4HANA Cloud. See Feature Scope Description for details.

SAP S/4HANAFiori Launchpad for Different QM RolesSupported Roles: Quality Planner Quality Technician Quality Engineer Quality Manager Calibration Technician Quality AuditorTypical transactions/apps are combinedin business catalogs and assigned to different roles 2018 SAP SE or an SAP affiliate company. All rights reserved.10

SAP Fiori Theme for Classic ApplicationsOne Visual Design Theme for All SAP ApplicationsCharacteristics: Text toolbar instead of icons Right-aligned labels New icons Merged SAP Fiori header Tabs with SAP Fiori visualization New footer with processing and closing actionsExisting QM transactions with new Fiori theme (for example, QE51N) that are called from the Fiori launchpad 2018 SAP SE or an SAP affiliate company. All rights reserved.11

Current Status

Quality Management in SAP S/4HANA Cloud and SAP S/4HANACurrent Status 2018 SAP SE or an SAP affiliate company. All rights reserved.13

Monitor Quality LevelCards on the Overview PageWorklist with actions: Tighten ResetNew cards for monitoring quality levels: Quality level for inspection severity Skip rate for inspection lots Skip rate for characteristics 2018 SAP SE or an SAP affiliate company. All rights reserved.14

Analyze Quality LevelsAnalytical App with Skip Rate and Other Analytical CapabilitiesIdentify all data that relates to thedynamic modification of the inspectionscope by using the data from pastinspection valuations. 2018 SAP SE or an SAP affiliate company. All rights reserved.15

Manage Quality Info Record for ProcurementCard for Q-Info Recordswith Exceptions:- By Release Date- By Block LevelColors are used to highlightsome quality info records: Red: Flagged for deletion Yellow: Have exceptions Blue: In draft status 2018 SAP SE or an SAP affiliate company. All rights reserved. Limit the release of supplyrelationships to a specific time frameand a maximum delivery quantity. Several block functions areavailable, for example blockpurchase order.Work list with actions: Remove Block Flag for Deletion16

Manage Quality Info Record for ProcurementMaterials without Quality Info RecordsThe view “Materials Without Quality Info Records”displays a list of materials with missing quality info record.A new quality info record can be created with reference toa material. 2018 SAP SE or an SAP affiliate company. All rights reserved.17

Quality Management in SAP S/4HANA Cloud and SAP S/4HANACurrent Status 2018 SAP SE or an SAP affiliate company. All rights reserved.18

Overview Page for the Quality TechnicianCards on the Overview Page Inspection Lots without Inspection Plan Inspection Lots with Open Results Recording,no Inspection Points Inspection Lots with Open Results Recordingfor Inspection Points My Tasks 2018 SAP SE or an SAP affiliate company. All rights reserved.19

Record Inspection ResultsCard on the Overview Page, Worklist and UI for Entering ResultsMonitor and check the number of lots with open resultsrecording and navigate to the corresponding app. 2018 SAP SE or an SAP affiliate company. All rights reserved.20

Record Inspection ResultsWorklist based on Master Inspection CharacteristicsWorklist at the level of master inspection characteristics.Several characteristics across inspection lots can be selectedand processed at one go. 2018 SAP SE or an SAP affiliate company. All rights reserved.21

Inspections During a Production Operation with Inspection PointsRecord results during production on a regular basis*)Worklist with Inspection LotsInspection Pointsper OperationTime for the nextinspection is shown.Record Results 2018 SAP SE or an SAP affiliate company. All rights reserved.*) Support of the following inspection points: time-related and no relation22

Record Inspection Results in Table FormInspection results for several masterinspection characteristics for differentinspection lots can be recorded in atabular form on a single screen. 2018 SAP SE or an SAP affiliate company. All rights reserved.23

Manage Usage DecisionsCard on the Overview Page, Worklist and Object Page for Usage DecisionMake a usage decision for inspection lots inorder to complete the inspection process. 2018 SAP SE or an SAP affiliate company. All rights reserved.24

Manage Statistical Control ChartsCard on the Overview Page and WorklistManage Control ChartsCard for Action LimitViolations:- By Work Center- By MaterialActions: Calculate and Activate Recalculate CompleteStatistical process control to monitorand control production processes 2018 SAP SE or an SAP affiliate company. All rights reserved.25

Quality Management in SAP S/4HANA Cloud and SAP S/4HANACurrent Status 2018 SAP SE or an SAP affiliate company. All rights reserved.26

Problem-Solving Process (In Addition to Quality Notification)Big PictureDefect creationProblemsolving“New” DefectBy HandManually recordeddefect (e.g. mobile)By Results RecordingAutomatically createddefect triggered byinspectioncharacteristic rejectionBy SensorsTransferred e.g.from sensorsvia ODataBy CoPilotManuallyprovided byquick create 2018 SAP SE or an SAP affiliate company. All rights reserved.SAPS/4HANACloud 1711SAPS/4HANA1809SAPS/4HANACloud 1808SAPS/4HANA18098D / CAPAStandardized problem-solving processaccording to 8D including- Root cause analysis- Corrective and preventive actions- Collaborative scenariosSAPS/4HANACloud 1705SAPS/4HANACloud 1708SAPS/4HANACloud 1711Quality TaskStreamlined problem-solving processSAPS/4HANA1809SAPS/4HANACloud 1808Quality NotificationsCreate Q notifications and assign defectsMachine Learning Use Cases: Propose defect codes based on text or photos Search for similar problems and provideproposals for root causes and corrective andpreventive actions27

New Defect HandlingBased on Quality Notification Data ModelDefectNew features within the defect: Defect category to support different use cases Statuses Created Not Relevant In ProcessThe new defect is no longer assigned to a quality notification.Nevertheless the same database table is used. 2018 SAP SE or an SAP affiliate company. All rights reserved. Completed28

New Task ManagementBased on Quality Notification Data ModelThe new task is also disconnected from the data model of the quality notification.Nevertheless the same database table is used.Currently a task is always assigned to a defect. Multiple assignments are possible. 2018