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USER GUIDEUC Software 5.2.0 September 2014 3725-46211-001 Rev APolycom VVX Business Media PhonesApplies to Polycom VVX 300, 310, 400, 500, 600, and 1500 phones,Polycom VVX Camera, and Polycom VVX Expansion ModulesPolycom, Inc.1

Polycom VVX Business Media Phones User GuideUC Software 5.2.0Copyright 2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated intoanother language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,without the express written permission of Polycom, Inc.6001 America Center DriveSan Jose, CA 95002USAPolycom , the Polycom logo and the names and marks associated with Polycom products are trademarks and/orservice marks of Polycom, Inc. and are registered and/or common law marks in the United States and various othercountries. All other trademarks are property of their respective owners. No portion hereof may be reproduced ortransmitted in any form or by any means, for any purpose other than the recipient's personal use, without the expresswritten permission of Polycom.End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that youhave read, understand and agree to be bound by the terms and conditions of the End User License Agreement forthis product.Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/orpending patent applications held by Polycom, Inc.Open Source Software Used in this Product This product may contain open source software. You may receivethe open source software from Polycom up to three (3) years after the distribution date of the applicable productor software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. Toreceive software information, as well as the open source software code used in this product, contact Polycom byemail at [email protected] While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility forany typographical or other errors or omissions in the content of this document.Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of theinformation contained in this document for any purpose. Information is provided “as is” without warranty of any kindand is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no eventshall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive orother damages whatsoever (including without limitation, damages for loss of business profits, business interruption,or loss of business information), even if Polycom has been advised of the possibility of such damages.Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Emailyour opinions and comments to [email protected] the Polycom Support Center for End User License Agreements, software downloads, product documents,product licenses, troubleshooting tips, service requests, and more.Polycom, Inc.2

ContentsBefore You Begin . 8Who Should Read this Guide? . 8Typographic Conventions . 8Get Started . 9View Your Phone Keys and Hardware . 9VVX 300 and VVX 310 Phones Hardware . 10VVX 400 and VVX 410 Phones Hardware . 12VVX 500 and 600 Phones Hardware . 14VVX 1500 Phone Hardware . 16Secure Your Phone with the Security Slot . 18Navigate Your Phone Interface . 18Understand Phone Screens . 18Understand Phone Icons and Status Indicators . 22Enter Information in Data Fields . 26Enter Information Using the Dialpad . 27Enter Information Using the Onscreen Keyboard . 28Use PinYin to Input Chinese Characters . 29Log In to and Lock Your Phone .31Log In to Your Phone . 31Log In and Out of Your Phone . 31Change Your Password . 32Sign In and Out of Lync on Your Phone . 32Lock Your Phone . 33Lock and Unlock Your Phone . 33Change Your User Password . 34Audio Calls .35Place and Answer Audio Calls . 35Place Audio Calls. 35Redial a Number . 39Use H.323 Protocol to Place Audio Calls . 39Answer Audio Calls. 41Switch among the Handset, Headset, and Speakerphone . 43Mute Audio . 43End Audio Calls . 44Hold and Transfer Calls . 44Hold and Resume Calls . 44Transfer Calls . 45Park and Retrieve Calls . 45Polycom, Inc.3

Polycom VVX Business Media Phones User GuideUC Software 5.2.0Park Calls . 45Retrieve Parked Calls . 46Manage Multiple Calls . 46Manage Calls on VVX 1500 phones . 47Manage Calls on VVX 300, 400, 500, and 600 Phones . 48Ignore or Reject Incoming Calls . 49Ignore or Silence Incoming Calls . 50Reject Incoming Calls . 50Reject Calls from a Contact . 50Reject Calls with Do Not Disturb . 50Redirect Incoming Calls . 51Forward Incoming Calls . 52Forward Incoming Lync Calls . 53Divert Calls to a Contact . 53Initiate and Manage Conference Calls . 53Tips for Conference Calls . 54Initiate Conference Calls . 54End Conference Calls . 55Hold and Resume Conference Calls. 55Split Conference Calls . 55Manage Conference Call Participants . 55Work with Shared Lines . 56Missed Calls on Shared Lines . 56Use Multiple Appearance Directory Number - Single Call Appearance . 57Use Shared Line Appearance . 60Record Calls on VVX 500, 600, and 1500 Phones . 68Guidelines when Recording Calls . 68Record, Pause, and End Recordings. 68Record Conference Calls. 69Play Recorded Calls . 70Video Calls .72Tips for Video Calls . 72Use a VVX Camera with the VVX 500 and 600 Phones .