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Great WebinarsHow to Create Interactive LearningThat Is Captivating, Informative and Fun 2010 NetSpeed Learning Solutions. All rights reserved.1

Learning Objectives Avoid three common delivery errors Apply five techniques to transform your virtualclassroom Adopt three practices to reduce the impact oftechnology snafus 2010 NetSpeed Learning Solutions. All rights reserved.2

About Cynthia Clay 20 years of experienceBegan delivering web conference training in 2004Expert on facilitating interactive web trainingAuthor of Great Webinars: how to createinteractive learning that is captivating, informativeand fun Developed the Virtual Facilitator TrainerCertification course 2010 NetSpeed Learning Solutions. All rights reserved.3

PrizesWin a copy of Great Webinars: How to CreateInteractive Learning that is Captivating,Informative and Fun.Drop your business card in the basket.Five winners drawn at the end of our session(must be present to win). 2010 NetSpeed Learning Solutions. All rights reserved.4

PowerPoint SlidesTo receive the slides: Give us your business card (write “slides”) Or sign up on our attendance formTo be on our email list: Give us your business card (write “email”) Or sign up on our attendance form

Show of HandsHow much experience have you haddelivering webinars? I’ve never delivered a webinar I’ve delivered 1 – 4 webinars I’ve delivered 5 – 10 webinars I’ve delivered 11 webinars 2010 NetSpeed Learning Solutions. All rights reserved.6

Questions?What question have your brought today? 2010 NetSpeed Learning Solutions. All rights reserved.7

What Can Go Wrong? 2010 NetSpeed Learning Solutions. All rights reserved.8

Common Errors1Returning to a “talking head” presentation style 2010 NetSpeed Learning Solutions. All rights reserved.9

Common ErrorsThe more you feel like alecturer, the less effectiveyou will be. 2010 NetSpeed Learning Solutions. All rights reserved.10

Common Errors2Not allowing participants to chat with each other 2010 NetSpeed Learning Solutions. All rights reserved.11

Common ErrorsA stern teacher or parenttrying to get people’s attention(and refusing to allow them totalk) is not very effective. 2010 NetSpeed Learning Solutions. All rights reserved.12

Common Errors3Designing boring, bullet point slides with no graphics 2010 NetSpeed Learning Solutions. All rights reserved.13

Common ErrorsIf you’re Einstein, perhaps you can hold ourinterest without interesting slides. 2010 NetSpeed Learning Solutions. All rights reserved.14

Common Errors4Using polling questions as a “quiz” 2010 NetSpeed Learning Solutions. All rights reserved.15

Common ErrorsPolls can and should be used more creatively! 2010 NetSpeed Learning Solutions. All rights reserved.16

Common Errors5Eliminating experiential exercises 2010 NetSpeed Learning Solutions. All rights reserved.17

Common ErrorsCollaborationand problemsolving bringweb workshopsto life. 2010 NetSpeed Learning Solutions. All rights reserved.18

Transforming the VirtualClassroom 2010 NetSpeed Learning Solutions. All rights reserved.19

Interactivity ToolsToolUsesBenefitsChatSolicit learner inputEncourage collaborationActively engages learners indiscussionCreates peer exchangesPollingCheck knowledge orexperienceStimulate interestSet up lecture or discussionProvides instant feedback (andsatisfaction)Learners can compare theirresponsesHelps facilitator leaddiscussion and tailor responses 2010 NetSpeed Learning Solutions. All rights reserved.20

Interactivity ToolsToolUsesBenefitsStatus Icons(Emoticons)Quickly get inputIdentify volunteers forexercisesSee agreement ordisagreementParticipants can “vote” (thoughmay not be willing to use Chat)Facilitator may call on learnersto give examplesStreaming VideoStreams video of facilitator Helps to establish rapportAdds animation and interest Creates a sense of connectionRemoves “anonymity” 2010 NetSpeed Learning Solutions. All rights reserved.21

Interactivity ToolsToolUsesBenefitsVOIPStream audio over theInternetOffers a cost-effective audiosolutionSupports use of webinteractivity ds peer-to-peer dialogueUseful when users do not havesound cards or speakersWhiteboardingBrainstorm and captureideasEncourage collaborationAllows facilitator to guide andrecord discussion visuallyEncourages peers to shareideas 2010 NetSpeed Learning Solutions. All rights reserved.22

Adult Learning PrinciplesWhat adult learningprinciples should youconsider whendeveloping web training?Malcolm Knowles(1913 – 1997) 2010 NetSpeed Learning Solutions. All rights reserved.23

Adult Learning Principles Adults need to be involved in the planning andevaluation of their learning. Experience (mistakes included) provides the basis forlearning activities. Adults want to learn subjects that have immediaterelevance to their work or personal lives. Adult learning is problem-centered not contentoriented.(Source: Malcolm Knowles) 2010 NetSpeed Learning Solutions. All rights reserved.24

5 Techniques to Transform1. Allow no more than 3 minutes between participantinteraction opportunities. 2010 NetSpeed Learning Solutions. All rights reserved.25

Rule of ThumbEngage participants every 3 minutes with a poll,chat, request for feedback, etc. 2010 NetSpeed Learning Solutions. All rights reserved.26

5 Techniques to Transform2. Mix it up with diverse use of polling. 2010 NetSpeed Learning Solutions. All rights reserved.27

PollingHow often do you file, delete, or respondto an e-mail without reading the entiremessage?Sample Exercise: Writing for High-Speed Readers

Sample Exercise: Writing for High-Speed Readers

Project EvaluationRecall a recent project that you’ve workedon or led. Consider the evaluation questionson the next several slides.Sample Exercise: Managing Projects by Design

Evaluation Poll1. Did your project have clear objectives?Sample Exercise: Managing Projects by Design

Evaluation Poll7. Did you celebrate milestones and final results?Sample Exercise: Managing Projects by Design

Evaluation Poll8. Did you encounter challenges or obstacles?Sample Exercise: Managing Projects by Design

Final QuestionWhat would you do differently in hindsight?Sample Exercise: Managing Projects by Design

5 Techniques to Transform3. Build opportunities for participants to exchange ideasand opinions using chat and voice. 2010 NetSpeed Learning Solutions. All rights reserved.36

Sample Exercise:Creating an InspiringWork Culture 2010 NetSpeed Learning Solutions. All rights reserved.37

Chat: CelebrationWhat techniques do you use to recognize andcelebrate success?Sample Exercise:Creating an InspiringWork Culture 2010 NetSpeed Learning Solutions. All rights reserved.38

Celebration Model1. Describe specifically theaccomplishment or behavior2. Explain its importance by linking it tothe vision, purpose, values, or brand3. Ask the individual or team to describehow they did it4. End with sincere appreciation 2010 NetSpeed Learning Solutions. All rights reserved.Sample Exercise:Creating an InspiringWork Culture39

Celebrate the success of anemployee who completed adifficult inventory reportaccurately and on time. 2010 NetSpeed Learning Solutions. All rights reserved.Sample Exercise:Creating an InspiringWork Culture40

Sample Exercise: Transforming Team Conflict

Root CausesObjectiveFactsGoalsRolesWork MethodsCore ValuesSubjectiveSample Exercise: Transforming Team Conflict

5 Techniques to Transform4. Create learning experienceswith real issues and problems 2010 NetSpeed Learning Solutions. All rights reserved.44

Steps for CoachingAcross Generations1. Clarify the reason for the conversation2. State the specific concern3. Ask questions and listen actively4. Together generate solutions or next steps(starting with the employee’s ideas)5. Clarify expectations of the employee andleadership in accomplishing the next stepsor solutionSample Exercise:Leading Across6. End on a positive noteGenerations 2010 NetSpeed Learning Solutions. All rights reserved.45

Steps for CoachingAcross Generations1. Clarify the reason for the conversationI wanted to talk with you about acustomer interaction I observed.Sample Exercise: Leading Across Generations 2010 NetSpeed Learning Solutions. All rights reserved.46

Steps for CoachingAcross Generations2. State the specific concernThe customer didn’t appear to be satisfiedwith your answer to his question abouthis exchange and finally gave up andwalked away grumbling.Sample Exercise: Leading Across Generations 2010 NetSpeed Learning Solutions. All rights reserved.47

Coaching Case Study #1Kathy, a Boomer, has needed to takea lot of vacation time to deal with herelderly and sick father who lives inanother state.She comes back from these trips exhaustedand emotionally drained. In the past you havevalued her contributions to the team. At themoment she is lagging behind in her duties atwork and you need to speak with her.Sample Exercise: Leading Across Generations 2010 NetSpeed Learning Solutions. All rights reserved.48

5 Techniques to Transform5. Request learner feedback regularly. 2010 NetSpeed Learning Solutions. All rights reserved.49

Learner Feedback Are you with me?What questions do you have?Give Bob a round of applause.Have you completed the worksheet?Do you agree/disagree with thisstatement? How are you feeling about this virtualcourse? 2010 NetSpeed Learning Solutions. All rights reserved.50

5 Techniques to Transform1. Allow no more than 3 minutes betweenparticipant interaction opportunities.2. Mix it up with diverse use of polling.3. Build opportunities for participants toexchange ideas and opinions using chat andaudio.4. Create learning experiences with real issuesand problems.5. Request learner feedback regularly. 2010 NetSpeed Learning Solutions. All rights reserved.51

Technology Snafus 2010 NetSpeed Learning Solutions. All rights reserved.52

Technology Snafus Always schedule a dry run Arrive 30 minutes prior to yourwebinar Use a host/producer to handletechnical issues Practice breakout rooms with real people Have a contingency plan (no Internet, no VoIP,slides won’t advance, etc.) 2010 NetSpeed Learning Solutions. All rights reserved.53

Warming the Virtual World Send email prior to class introducing yourselfand the topic Ask for examples of work challenges Invite volunteers for role plays or practice Know names, job titles, experience levels, etc. If possible, get photos of participants so youcan visualize them Use streaming video and look at the camera 2010 NetSpeed Learning Solutions. All rights reserved.54

Warming the Virtual World Just prior to the session, review the class list Focus on their challenges and your objectives Imagine that you are making eye contactthrough the lens of the web cam Use their names and see them as individuals Tell stories to engage Put your focus on their learning (not yourperformance) 2010 NetSpeed Learning Solutions. All rights reserved.55

The Zen of DeliveryBegin with a centered, calm mind 2010 NetSpeed Learning Solutions. All rights reserved.56

Action Planning One thing I can do .One thing my team can do .One thing my organization can do .One other thought . 2010 NetSpeed Learning Solutions. All rights reserved.57

Just ReleasedNow at online booksellersor available atwww.netspeedlearning.com 2010 NetSpeed Learning Solutions. All rights reserved.58

And the Winners Are 2010 NetSpeed Learning Solutions. All rights reserved.59

Special Offer Attend one of the next Virtual FacilitatorTrainer Certification courses:September 6 – October 1 orOctober 25 – November 19 15% discount on the NetSpeed Leadership webinar series 2010 NetSpeed Learning Solutions. All rights reserved.60

Thank You!