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Indoor InstallationThis section will help you with tips for receiver connectivity and activation, plus customer education. Receiver InstallationOther ConnectionsReceiver ActivationCustomer Education RemindersTop Tips to Ensure a Successful InstallationReceiver Installation Before installing equipment, be sure to use a circuit tester on the electrical outlet to verify the outlet is workingproperly. If the outlet is not working properly, refer the customer to a certified electrician. Review Receiver Installation and Handling for additional tips. Print out the Certified Quality Installation document for reference (Retailer Care Site: InfoCenter Service, Hardware and Technology Installation Certified Quality Job Aids). Connections to the receiver’s back panel should be hand-tight and should not be tightenedwith a wrench. Over-tightening can potentially cause signal loss. For HD receivers, review HD Installation and Setup in HDTV to ensure the best connection and correct HDTVresolution.Indoor Installation Information - Indoor Installation8-1

Indoor Installation Information - Receiver InstallationReceiver Installation, continued Be patient while downloading receiver software. It is recommended that you run a second Check Switch test after the software download, because factory softwaremay not have full support for the connected equipment. Receivers will display supported satellite locations in one of two ways:–– After peaking and taking the software download, all supported satellite locations are displayed in the Point DishSatellite list.–– After peaking, taking the software download, and running a Check Switch test, the satellite locations available tothat receiver (based on the connected outdoor equipment) are displayed in the Point Dish Satellite list. Advise the customer to turn off the receiver when it is not in use. Turning the receiver off ensures it has the latestsoftware and updated Program Guide Information.Software Downloading DetailsNew or replacement receivers that you are installing in a customer’s home come with either factory software or pseudofactory software. These software versions must be upgraded to production software to ensure full operation of thereceiver. Factory software is very basic software, and does not provide access to most of the features and functions of thereceiver. The software version number always begins with a zero (for example, P078). Pseudo-factory software appears to function like production software, and is loaded into many remanufacturedreceivers. Although it may appear that the receiver has access to its features, pseudo-factory must still be upgraded tothe current version of production software to ensure full functionality of the receiver. Production (current) software enables all the features and functions of the receiver, and must be downloaded toensure proper operation. You can verify the current software versions by visiting tech.dishnetwork.com. You must have signal from the 119 or 61.5 satellites to download software.8-2

Downloading Software Warning 061 indicates the receiver is downloading production software. The software download takes between 10 and30 minutes, depending on the receiver model. Do not interrupt the software download by disconnecting the satellite signal or unplugging the receiver—it will slowdown the process. Once the receiver has downloaded production software, you will see Warning 303. It is extremely important not todisrupt this process by unplugging or disturbing the receiver. Once the download is complete, the receiver will reset, then display Attention 015 “Acquiring Satellite Signal.” Some receiver models will display Warning 330 while downloading the Program Guide. Some DVR receiver models automatically set timers for customer education programs after the installation iscomplete. These programs will be found in the My Recordings list.Indoor Installation Information - Receiver Installation8-3

Indoor Installation Information - Receiver Installation8-4Home TranspondersSignal from the home transponders for each satellite location is required in order to ensure proper guide operation and toreceive software updates. These transponders are subject to change, without notice.Orbital LocationTransponder61.5 72.7 77 110 118.7 119 121 129 148 29212121719212119Boot Recovery If the software download is interrupted, disturbed, or corrupted prior to completion, the receiver may enter BootRecovery. This state can be caused if the satellite signal is blocked during the download process or by unplugging the receiver ata critical time. If the receiver enters boot recovery, it is very important not to interrupt the process.

Other ConnectionsPhone Line & Phone Jack Wiring: RJ-11 Modular PlugDo not attempt to wire phone lines or phone jacks if you are not qualified and trained to do so. Phone cable generally contains two pairs of wires, for two phone lines. The first phone line uses center phone wiresand pins (R1 and T1). If a second phone line is installed, use the outside wires and pins (R2 and T2). RJ-11 connectors have either four or six pins. When using a connector with six pins, the middle four are used.Ensurethat no cables cross when wiring the connector on the opposite end.Wiring of a Phone LineIndoor Installation Information - Other Connections8-5

Indoor Installation Information - Other ConnectionsPhone Jack Wiring The back of the phone jack contains four screws. These screws each have short wires that connect the screws to thepins of the jack. There is one screw for each color: black, red, green, and yellow. From the phone line that is running through the home, connect the wires to the screws, matching the color of thewiring to the color used for that screw. If Cat 5 cable is used, refer to the diagram to match color coding. Tighten down the screws and connect a phone to ensure you hear a dial tone. Connect the phone jack to the wall.8-6

Improving VoIP SupportThese steps increase the likelihood of the satellite receiver successfully connecting using Voice over Internet Protocol(VoIP) phone service; however, not all VoIP services will function with the receiver.The VoIP phone connection to any DISH Network receiver may be improved. Manually set the VoIP equipment for the proper bandwidth (to the highest bandwidth possible) following theinstructions that came with your VoIP equipment. Use other settings/connections suitable for modems or fax machines. Contact the VoIP provider for more information. For Vonage VoIP customers only, using the *99 prefix in the phone setup on some receivers may allow the VonageVoIP connection to switch to its highest possible bandwidth. Using *99 as the prefix is not available on the followingreceivers: Models 1000, 3000, 4000, 5000, 6000, 2800 (2700/3700), and JVC (IRR). The instructions on the followingpage explain how to enter *99 in a receiver’s Phone System menu.Indoor Installation Information - Other Connections8-7

Indoor Installation Information - Other ConnectionsImproving VoIP Support (continued)The following steps may improve the VoIP connection for customers withVonage VoIP service:1.Using the remote control, press MENU, select System Setup, Installation, then Phone System. Your screen will looksimilar to one of those to the right.2.Press SELECT on Prefix Code.3.If there is an option for Number of digits, enter 3.4.The highlight moves to the Prefix box.–– Press CHANNEL UP until the * is displayed. Move rightand press 9 for the second and third digits.–– Using the remote's keypad, press STAR (*), 9, then 9.5.Press SELECT on Save or Done.6.Test the phone connection using the receiver’s Diagnosticsscreen (for most receivers, press MENU on the remotecontrol, select System Setup, then select Diagnostics.8-8

ConnectivityDishCOMM SlingLink/Ethernet AdapterPhonEx tyDISH 411ViP 211Any receiver with a telephone jack.ViP 211ViP 211kViP 211kViP 222kViP 222kViP 612ViP 612ViP 622ViP 622ViP722ViP 722ViP 722kViP 722kDuoDVR ViP 922DishCOMM ModemAdditional future modelsConnectivity - DishCOMM 8-9

Connectivity - DishCOMM FeaturesDishCOMM FeaturesDishCOMM is a technology based on HomePlug that allows compatible DISH Network satellite receivers to sendand receive data via the home power lines. One use of DishCOMM technology allows compatible receivers to shareanother receiver’s phone connection, or to use the DishCOMM Modem, which eliminates the need for a physical phoneconnection to the receiver. DishCOMM compatible receivers (all of the ViP series) can also use HomePlug-to-EthernetAdapters for connecting to the home network.Creating a DishCOMM NetworkYou must create a DishCOMM Network to enable communication between compatible receivers and equipment. ADishCOMM Network can be created between two or more compatible receivers (provided one is connected to a phoneline) or between a DishCOMM modem and one or more compatible receivers.8 - 10

Creating a Network Using a DishCOMM Modem with One or More Compatible Receivers1.Install the DishCOMM Modem according to the instructions given in the DishCOMM M 1. odem installation manual.2.Ensure that the receiver(s) are plugged directly into a wall outlet or into a HomePlug compatible surge device.3.Access the DishCOMM Setup screen (MENU, System Setup, Installation, DishCOMM Setup)4.The receiver should automatically scan for available DishCOMM devices If it does not, select Scan to start thisprocess manually.–– If the receiver does not have a Scan option, select Add to enter the Add Device menu.–– Enter in the DishCOMM Modem ID number (found on the back of the modem).5.Once DishCOMM devices have been identified, select Test to verify proper operation of all connected devices orDone to save your changes.6.Go to the Phone System menu (MENU, System Setup, Installation, Phone System). Ensure that Remote is shown forModem Type.7.Repeat the same process for any other DishCOMM compatible receivers to be included in the DishCOMM network.Connectivity - Creating a Network Using a DishCOMM Modem with One or More Compatible Receivers8 - 11

Connectivity - Creating a Network Using Two or More DishCOMM Compatible Receivers (No Modem)Creating a Network Using Two or More DishCOMM Compatible Receivers (No Modem)1.Connect a p 1. hone line to one DishCOMM compatible receiver.2.Create the DishCOMM Network using the same process as above.3.On the receiver connected to the phone line, go to the Phone System menu (MENU, System Setup, Installation,Phone System) and ensure that the Modem Type is Local.4.On the other DishCOMM compatible receivers, verify the Modem Type is shown as Remote. Note: When sharing areceiver’s modem, Caller ID must be enabled on all receivers.8 - 12

DishCOMM Installation Considerations If using a surge protector, one that is approved for use with HomePlug devices mus t be used. All DishCOMM orHomePlug equipment must be plugged into the HomePlug outlet of the surge protector. DishCOMM (or HomePlug) equipment should not be plugged into switched outlets. Dimmers for home lighting can interfere with DishCOMM. It is not recommended to use dimmers on the same circuitas DishCOMM (or HomePlug) equipment. Avoid Plugging DishCOMM (or HomePlug) devices into GFI (Ground Fault Interrupter) outlets as they may interferewith the communications. HomePlug and DishCOMM equipment may interfere with PhonEx wireless extenders.SlingLink/HomePlug-to-Ethernet Adapter Features Network using the existing power lines in the home. Access DISH Online downloadable content. Ideal for receivers located in a different room than the customer’s internet connection. Remember to use HomePlug compatible surge protectors. Allows communication over the home power lines, eliminating the need to run new cabling. The ViP series of DISHNetwork receivers include HomePlug support—only one HomePlug-to-Ethernet Adapter is needed to connect thesatellite receiver to the home networking equipment. May also be referred to as a “HomePlug-to-Ethernet Bridge”.Connectivity - DishCOMM Installation Considerations8 - 13

Connectivity - SlingLink/HomePlug-to-Ethernet Adapter InstallationSlingLink/HomePlug-to-Ethernet Adapter Installation1.Connect one end o 1. f the Ethernet cable into the Ethernet port on the bottom of the SlingLink adapter. Connect theother end of the Ethernet cable to an available Ethernet port on the router, gateway, or Ethernet switch.2.Plug the adapter into an electrical wall outlet near the router. The Power, Link, and Ethernet lights should be lit.3.From the receiver go to the Broadband Setup screen (MENU, System Setup, Installation, Broadband Setup) enterthe Network Setup screen and select Reset Connection.4.The IP Address, Subnet Mask, Primary DNS, and Secondary DNS fields will populate with numbers.8 - 14

SlingLink/HomePlug-to-Ethernet Adapter Installation Considerations Avoid plugging the Adapter into a GFI (Ground Fault Interrupter) electrical outlet or an outlet t hat is controlled by awall switch. If using a surge protector, one that is approved for use with HomePlug equipment must be used, and the Adapter orother HomePlug equipment must be plugged into the HomePlug outlet of the surge protector. Only HomePlug 1.0 or HomePlug Turbo HomePlug-to-Ethernet Adapters should be used. HomePlug AV adaptersare not compatible with DISH Network receivers.Connectivity - SlingLink/HomePlug-to-Ethernet Adapter Installation Considerations8 - 15

Connectivity - Phonex FeaturesPhonex Features The wireless modem jack can be used when there is not a physical phone jack located close e nough to the receiverto connect a phone line. A Base unit is installed at the location of the phone jack, and an Extension unit is installed at the location of thereceiver. Install only one Base unit per house. Up to eight Extension units can be installed. The Base unit and Extension units should b