Hilton Dallas Lincoln CentreMeeting & Event Resource GuideOur goal is to be the Best to Do Business With. There are various stages when we interact with you, ourcustomer. They are: solicitation and marketing, sales and booking, pre-planning, on-site and post-event.Through each of these stages, we focus on the following touch points: creativity, consistency,communication, flexibility and image.To aid you in the planning process, we have compiled the following hotel information. It is a pleasure toassist you with coordinating the many details that are necessary for making the perfect meeting,convention or event a success. Please note that all pricing is subject to change.We look forward to supporting you in planning a successful event.Hilton Dallas Lincoln Centre5410 LBJ FreewayDallas, TX m
TABLE OF CONTENTSAdvertising OpportunitiesAffiliatesAirline InformationAmenitiesAmericans with Disabilities Act (ADA)Audio/VisualAutomated Teller MachinesBaby-Sitting ServicesBalloonsBanksBanquet Beverage SelectionBanquet CurfewsBanquet EquipmentBanquet Menu SelectionBanquet Terms and ConditionsBell ServicesBillingBox LunchesBusiness CenterCar Rental AgenciesCash Paid OutsCash Paying GuestsCelebrity/ Dignitary VisitsCheck Cashing PrivilegesCheck-In and CheckoutCoat Check ServicesCoffee MakerConciergeConvention CenterCorkageCredit CardsCredit PolicyDance FloorDecorationsDestination Management Companies (DMC)DepositsDiagramsDietary RequirementsDine AroundDirections to the HotelDrug StoresDry CleaningeEventsElectrical
ElevatorsEmergency ProceduresEntertainmentEnvironmental CommitmentFax MachinesFax NumbersFire CodesFitness CenterFlagsFloral/FloristFood DonationsFreight ElevatorGeneral ManagerGift IdeasGolf Course FacilitiesGratuitiesGroup Check-In, Arrival and DeparturesGuest RoomsGuest Room DeliveriesGuest Service HotlineHair SalonHospitality/Registration DesksHotel Facts/HistoryHousekeepingIndemnificationIn-Room DiningInternet ServicesKey Cards/Hard KeysKey Hotel ContactsKosherLaborLimousine ServicesLinen SelectionLiquor LawsLoading DockLocal InformationLost and FoundLuggage StorageManager on Duty (MOD)Mail ServicesMaster AccountsMedical Facilities/ServicesMeeting Room CapacitiesMeeting Room RentalMeeting Room Set StandardMusic/Musicians
Newspapers/PublicationsOffice Equipment/SuppliesPackage RoomParkingPersonalized Group Web PagePets (policies)PhotographyPianosPoolsPost-Convention MeetingPost Event ReportPosting of EventsPre-Convention MeetingPrinting ServicesProduction GuidelinesProduction Crew MealsPublic istration AssistanceReservations (RAPID!)Restaurants/LoungesRestaurant sRooming Codes/Rooming ListsSafes/Safety Deposit BoxesSecurityShipping and ReceivingShoppingSignage/BannersSite Inspection/Pre-planningSmokingSound SystemSpecial Meal am Member RecognitionTelephones/TelecommunicationsTheme PartiesTrash Removal
Voice MailWeatherWheelchairsWired PaymentWorship ServicesZip-Out Checkout
ADVERTISING OPPORTUNITIESThe hotel offers groups and their affiliates opportunities to sponsor/advertise during the specified dates ofthe meeting/exhibit. Your Event Manager will provide detailed information and can discuss other ideasnot listed below: Logo products, e.g., keycards, cocktail napkins, to go lunch boxes, etc.Video ChannelPlasma ScreensBanners/SignageBack to Resource InformationAFFILIATESGroups meeting in conjunction with a conference, but not part of the official convention program whorequire meeting space will work directly with our Event Services Department. All meeting space, ifavailable, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’sstandard contract terms and conditions.A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so thatthey can be individually contacted by the Catering/Event Services Department to set up food, beverageand billing arrangements.Back to Resource InformationAIRLINE INFORMATIONAirlineAero MexicoAir CanadaAir FranceAir IndiaAir JamaicaAir New ZealandAir TranAlaska AirlinesAll Nippon AirwaysAmerican AirlinesAustrian AirlinesBritish AirwaysDeltaFrontierJapan AirlinesJet BlueKLM Royal Dutch AirlinesKorean AirLufthansaQantasSingapore 800-742-3333
Southwest AirlinesUnited AirlinesUS AirwaysVirgin 1-800-862-8621Airport InformationDFW International Airport is located 14 miles, approximately 19 minutes from the Hilton Dallas LincolnCentre. www.dfwairport.comMap: allas Love Field is approximately miles 8.6 miles, approximately 14 minutes away.www.dallas-lovefield.comMap: ion/parkingtransportation.htmlTransportation arrangements can be made through the following companies:Super Shuttle – 800-258-3826 www.supershuttle.comAccess Limo – 972-238-9898 or 800-650-7078 www.accesslimo.comBack to Resource InformationAMENITIESThe Room Service department is happy to service your group gift and amenity needs. Advise yourCatering/Event Manager of your specific preferences or budgeting guidelines.All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service gratuity is currently24%. For a standard delivery, the fee is 5.00.Back to Resource Information
AUXILIARY AIDSThe Hotel represents that it contains accessibility features for individuals with disabilities and, whereneeded, the Hotel will provide equivalent facilitation, auxiliary aids and services, and reasonablemodifications to policies and procedures to ensure that our guests have equivalent access to the Hotel’sgoods, services, and accommodations. You agree that one week in advance of your Event, you will furnishto us a list of any auxiliary aids needed by your attendees in meeting or function space. Except as requiredby applicable laws, you agree that you will be responsible for the procurement and payment of all chargesfor any and all auxiliary aids. We will, upon your request, furnish you with the names of businesses youcan contact to obtain these aids. You also agree to be responsible for compliance with the Americans withDisabilities Act in the set up and conduct of meetings for your Event.Back to Resource InformationAUDIO/VISUALPresentation Services Audio Visual Company, our partner on site, brings unparallel expertise to yourmeeting at the Hilton Dallas Lincoln Centre. PSAV may be reached by dialing 972-726-5603.Back to Resource InformationAUTOMATED TELLER MACHINESThere is an ATM conveniently located next to the Front Desk. There is also an ATM location in LincolnCentre Tower I which is connected to the Hilton Dallas Lincoln Centre.Back to Resource InformationBABY-SITTING SERVICESThe following childcare companies are licensed, bonded, insured and CPR trained. Parents should arrangedirectly with the company selected. None of the babysitting agencies are affiliated with the hotel, and assuch, the hotel is not responsible for the services rendered by these agencies.The fees for babysitting services vary by vendor and holiday rates may also apply. Direct payment isrequired to the vendor. No room charges or master billing for babysitting services is permitted.
Babysitters of Dallas6611 Park LaneDallas, TX 75225214-692-1354 or 817-960-2174www.babysittersofdallas.com24 Hour Support Available in your Hotel Room with a Minimum of 4 Hours.Back to Resource InformationBALLOONSThere is a 50.00 - 250.00 clean up fee for the use of helium balloons depending on the size of the cleanup. All helium tanks must be in an approved safety stand or cart. There must be prior written approval forthe use of all displays and/or decorations proposed by guest. Please see the Banquet Event Order (BEO)for other specific contractual information.Back to Resource InformationBANKSChase Bank5400 LBJ #150 (Lincoln Tower I)Dallas, TX 75240972-934-7501www.chase.comLobby Hours – 9:00am to 6:00pm, Monday - FridayDrive through Hours – 7:30am to 6:00pm, Monday - FridayBack to Resource InformationBANQUET BEVERAGE SELECTIONThe Hilton Dallas Lincoln Centre offers a choice of standard and premium beverages on banquet bars. Thefollowing is a list of beverages currently offered by our beverage department for banquets. As theavailability of some of the items vary, this list may or may not be complete and is subject to change.Specialty items are available upon request.Standard Brands – Cutty Sark Scotch, Jim Beam Bourbon, Smirnoff Vodka, Beefeater Gin, Barcardi LightRum, Canadian Club, Sauza Gold TequilaPremium Brands – Dewar’s Scotch, Jack Daniels Bourbon, Absolute Vodka, Tanqueray Gin, Meyer’s DarkRum, Crown Royal Canadian, Cuervo Gold TequilaCordials – Bailey’s Irish Crème, Amaretto, Kahlua & Grand MarnierBeer – Budweiser, Bud Light, Miller, Miller Light, Heineken, Corona Extra & Corona LightWine – Please your Catering/Events Manager for our wide selection of wines.Non-Alcoholic Beverages – O’douls Non-Alcoholic BeerAll banquet bars serve wines by the glass, domestic and imported beers, soft drinks, juices, mineral water,and non-alcoholic beers and wines. Blended drinks and champagne by the glass are available uponrequest.
Back to Resource InformationBANQUET CURFEWSThere is an outdoor function curfew of 2:00am. In accordance with Texas liquor laws, all alcoholicbeverage sales will begin at 11:00am and conclude at 2:00am.Back to Resource InformationBANQUET EQUIPMENTItems in our banquet inventory are for your use at no additional charge. Any equipment requested not ininventory, which have associated costs, will be passed on to your group.For more information on banquet equipment, please see your Catering/Event Manager.Back to Resource InformationBANQUET MENU SELECTIONWe request that banquet menus, room arrangements, and other details pertinent to your convention besubmitted to your Catering/Event Manager 14 days prior to your conference date. We are happy tocustom design menu proposals for your group and assist in selecting the proper menu items and programarrangements to ensure a successful event.Specialty and theme parties may be designed to meet your particular needs. Special meal requests can beaccommodated. Please advise your Catering/Event Manager in advance with any special dietaryrequirements.Back to Resource InformationSTANDARD BANQUET TERMS AND CONDITIONS1.ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space assigned indicates the space is tentativelybeing held and will be held on a definite basis upon signing of the Banquet Event Order (“BEO”). The terms and conditions ofany group sales or catering sales agreement previously signed regarding this event remain in force and the BEO is intended toprovide specific function/event information in support of the original agreement. If for any reason the function space reservedis not available for your event, you agree that we may substitute space of appropriate size and comparable quality for yourevent. If you plan to print or publish the assigned space, please contact us first to confirm the room assignment.2.GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours (3 business days) before your event, you must inform us, inwriting, of the exact number of people who will attend your event. The arrangements set forth on the reserve side of your BEOwill serve as the final arrangements for your event. The services, products, fees, etc. as noted will be provided at the time ofyour event and you will be charged based on the event guarantee that you give us or the number of people indicated at thetime you signed the sales agreement or the BEO, whichever is greater. We will not undertake to serve more than 5% more thanthis guaranteed minimum.
3.LABOR CHARGE: If the guaranteed number for your event is less than 30 persons, we will add a 50.00 labor charge toyour account. This will be used to cover our costs of the event and will not be distributed as a service charge or gratuity to ouremployees working at your event.4.OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests, inviteesand other persons vacate the designated event space at the end time indicated on the final BEO. You further agree toreimburse us for any overtime wage payments or other expense incurred by us because of your failure to comply with theseregulations.5.GRATUITY & SERVICE CHARGE: 24% of the food and beverage total, plus any applicable state or local tax, will beadded to your account as a service charge. This service charge is not a gratuity and is the property of the Hotel to coverdiscretionary costs of the Event.6.PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at the time ofyour event. We will communicate these increases to you in advance. We will require written confirmation that you agree topay these increased prices. Alternatively, we, at our option, may in such event make reasonable substitutions in menus and youagree to accept such substitutions.7.SET UP CHARGES. Should extensive meeting room set-ups or elaborate staging be required, there will be a set-upcharge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree topay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to any Hotel property asa result of drayage related to your event, whether caused by you, your agents, employees,